Wholesale Hero B2B Pricing

Stay away from this app. It duplicated one of my discounts at checkout. We lost $2,000 from one sale. They can't even figure out what went wrong. The problem was there on their app, nothing to do with my site.

Great application!! Just what I needed to market effectively to both B2C and B2B customers. Can even set a few different offers to cater to family/friends, retailers, wholesalers, etc. Totally worth the pro fee as it reduces a lot of manual oversight. Would highly recommend to anyone trying to maximize their revenue with different branches of customers.

24/01/2024. This app has been a rollercoaster of ups and downs.

When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved.

However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout.

I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders.

Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.

23/04/26

After using this app for over 2 years now, I can finally say this app is working completely as intended and has become a key function to the website. Well over £30k has been processed through this app and I have not experienced any major issues in a long time. I will continue to use this app for custom pricing and have no intention to look elsewhere!