Rivo: Loyalty Program, Rewards

Name: Rivo: Loyalty Program, Rewards
Brand: Rivo
Rating: 4.8 (1409 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.8 (1,409)
Developer: Rivo

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See why brands choose Rivo to power their loyalty, rewards & referral programs

Hey! Stuart here, founder of Rivo. I built this company based on the fact that other loyalty solutions were not improving their products, and their prices kept on rising. We ship product updates every week, using Shopify's latest tech built for driving loyalty & rewards in 2025. We also have a world class customer success team who focus on one thing... driving your actual retention metrics. See you inside the app - we're happy to help any time!

A fully customizable loyalty and referrals platform, that moves your metrics.
Loyalty, Rewards & Referrals built for fast growing DTC brands.
24/7 world class live chat support
Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
Need more? Unlock full customization with the Rivo Developer Toolkit

Popular with stores like yours: Based in United States

Highlights: Works with the latest themes

Languages

English

Works with

Shopify POS
Checkout
Customer accounts
Shopify Flow
Klaviyo
Gorgias
Postscript
Attentive
Fuego
Status

Pricing

100% FREE FOREVER

Free

[COMPARE OUR FREE PLAN TO OTHERS]
Up to 200 monthly orders
Loyalty Points Program
Ways to earn and redeem
Branding
Automated Email Campaigns

Scale

$49 / month

Pay as you go pricing. $49/pm for stores with an order volume of 400 orders/pm. See pricing for all order ranges.

ACCESS TO ALL FEATURES
Dedicated Loyalty & Referral Page
Advanced Branding (Custom CSS + Fonts)
VIP Tiers
Points Expiry
Analytics

7-day free trial

Plus

$499 / month

Up to 2,500 orders per month. Over that? Tap "See all pricing options" below to get a custom quote.

Checkout Extensions
Custom Integrations (eg: Klaviyo events)
Advanced Analytics
Rivo Developer Toolkit
Add priority or concierge support

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,409)

Overall rating

4.8

Counts per rating level

95% of ratings are 5 stars
1.3K
3% of ratings are 4 stars
47
0% of ratings are 3 stars
4
0% of ratings are 2 stars
4
1% of ratings are 1 stars
20

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for its extensive features including customer reviews, loyalty programs, and automation. They appreciate its customizability and ease of use, which enhances customer engagement and boosts sales. The support team is consistently commended for their quick, knowledgeable, and effective assistance. This tool is valued for improving customer loyalty and shopping experiences in online stores.

November 3, 2025

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

FitVilleUK

United Kingdom

Over 1 year using the app

Rivo replied November 4, 2025

Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟
- Kevin & Rivo Team

December 5, 2025

We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved.

What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled.

We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.

Naked Paper

United Kingdom

About 2 months using the app

August 29, 2025

Fast response/help time with customer/app support, Arianne was amazing from start to finish.

Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

Mix Beauty Lab

Canada

8 months using the app

Rivo replied September 1, 2025

Thank you for the fantastic review! We're thrilled our customer support was amazing and fast, and that the app's easy navigation met your needs for rewarding loyal customers. 😊 We're always here to help!
- Kevin & Rivo Team