[Senior] Customer Operations Analyst - Maternity Leave Coverage up to 2 years

paysafecard.com Wertkarten GmbH

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  Miesto práce:

  This is a Vienna based job!
  Working permit for Austria is required in advance.

  Európska únia, Rakúsko
• 
  Ponúkaný plat (základná mzda):

  2857 EUR
  • Competitive annual gross salary starting from € 40.000,- up to € 48.000,- of course adjustable to your level of experiences & qualifications for the role.
  • A performance driven bonus system is on top of this gross salary!

  Zobraziť viac
• 
  Druh pracovného pomeru:

  plný úväzok
• 
  Termín nástupu do práce:

  dohodou (ASAP)

Informácie o pracovnom mieste

Your Key Responsibilities:

• Administration of training manuals & process documentation
• Planning + execution of product & system trainings for 1st & 2nd Level Support
• Ticket management in Jira & Service Now (reporting of technical problems)
• On-demand reporting & root cause analysis of various Customer Care topics
• Liaison for different departments for projects or new features (end consumer related)
• Project integration support
• Creation & ownership of various improvement initiatives

Benefity a ďalšie výhody:

• A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
• A global community of pioneers who want to impact the payment industry globally
• An international, diverse & inclusive working environment onboarding people like you!
• Modern & well-equipped office with excellent public transportation connections in the South of Vienna
• Flex-time & hybrid working model with up to 3 days of home-office per week combining remote-work & office-days within Austria
• A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
• Paysafe Days to celebrate achievements together during a festive global event
• An one-day volunteering allowance to support a cause you care about in your community
• Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
• International development & career opportunities if you are ready & open for that

Všeobecne požadované znalosti:

• A+ levels or equivalent academic degree
• 3+ years of relevant professional experience in similar position
• Excellent knowledge of MS-Office
• Experience with data visualization (Tableau, Splunk) and data query (SQL)
• Experience of working with CRM systems
• Customer- and service-oriented personality
• Independent, collaborative and pro-active working style
• Excellent team player, who works well under pressure
• Excellent creative, analytical & communications skills
• Hands-on mentality & an international mindset
• Full proficiency English, additional language skills advantageous (i.e. Spanish)

Požiadavky na zamestnanca

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  Minimálne požadované vzdelanie:

  stredoškolské s maturitou
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  Jazykové znalosti:

  Anglický jazyk