Back to Case studyRenowned Hospital Chain leverages Truecaller Business Solution to connect more Effectively with Patients
ShareHighlights
- Enhanced patient connectivity and response rates due to verified caller ID, improving communication efficiency.
- Streamlined appointment booking process and patient communication, leading to improved service quality.
- Strengthened brand identity and trust among patients, reducing the risk of fraudulent calls and identity theft.
- Access to analytics module for campaign tracking and performance analysis.
Business Challenges
Encountering difficulties in connecting with patients and converting leads effectively, this hospital chain, sought to optimize their outreach strategies. Challenges include:
- Difficulty in connecting with patients due to rising junk calls and spam filters.
- Challenges in updating patients about appointments and changes due to unverified phone numbers, impacting brand reputation.
- Brand identity crisis caused by improper caller ID representation, potential risk of fraud.
TTBS Solution
TTBS proposed a solution leveraging Truecaller Business profile to address the customer’s specific challenges:
- Configuration of Truecaller Business profile with customer details for a recognizable and credible caller ID.
- Utilization of Priority Caller ID classification to improve connection rates with patients and caregivers.
- Training of the hospital team on analytics dashboard usage for campaign tracking and performance evaluation.
