Letters from our CEO

Valued JOANN Customers –

In these uncertain times, I want to update you on the latest developments as we work to continue offering much-needed inspiration and respite, as safely as possible.

I am incredibly proud to be part of a retailer that powers thousands of small businesses and sellers, inspires creativity and learning, and helps millions of people make to give to charity. Now more than ever, it is important that we continue to safely provide what these Americans need to support their livelihood, mental wellness and community giving.

As shared previously, we have been taking action to ensure we are protecting our facilities, customers and teams across the nation. We continue to rely on the guidance of public health agencies, including the CDC and local, state and federal governments. As such, we are taking proactive measures to protect all who visit and work in our stores.

• • Store Hours: To operate safely and efficiently while serving our customers, national store hours will be temporarily changed to 9am-7pm. Some stores may be closed or have further limited hours, depending on local restrictions and recommendations. Please visit joann.com/stores for the most up-to-date closures and hours information.
• • Shopping Options: We are now offering Curbside Pick-Up at all open locations. Simply make a purchase via Buy Online, Pick-Up In-Store, and call the store when you arrive. We also offer convenient Ship to Home offers at joann.com and on the mobile app, so you don’t even have to leave home.
• • Store Events: Until further notice, all in-store events, classes and group gatherings are being postponed. All previously purchased classes can be rescheduled free of charge once they are reopened.
• • Free Inspiration: I am glad to share we are offering more inspiration at home with thousands of free projects, video classes and an offer of 2 months free of Creativebug, a creative learning service with inspiration for all.
• Team Member Support: We are doing all we can to support our amazing Team Members, especially those who are cleaning our stores, stocking our shelves and bringing Handmade Happiness to customers. We are providing dedicated daily and real-time updates; offering benefits including a variety of leave options and Employee Assistance Programs; have added maintenance support; and are implementing remote working options for corporate Team Members. Our People are what set JOANN apart, and they are always our first priority.

As we’ve reiterated from the beginning of this unfortunate situation, the well-being of all JOANN customers, Team Members and partners is our main focus, and we will do all we can to get through this together -- as a strong, tightknit and caring community of creators.

Wade Miquelon
President & CEO

JOANN Team Members – 
 

Following the recent senseless acts of violence against the Black community, we have spent time listening and learning from our Team Members, customers, and those who are vocal around this social injustice. Racism is a serious problem that we can’t solve individually; it must be solved with all of us working, respecting and acting together. We appreciate those who have reached out to ask where JOANN stands.  It was important to us to make room for all of the leading voices on the topic, and to be sure that when we spoke and acted, we speak and act on what is most important to our Team Members and customers.

Simply, racism and violence have no place in our company, or in our world. Black lives not only matter; they deserve to be respected, valued and inspired to find the same happiness others can more easily access. We are incredibly proud of our diverse Team Members, customers and partners, they inspire us every day, and quite simply, we can do more. 

We are working on a long-term strategy to bring more diversity to our stores, distribution centers and headquarters, and are committed to sustainable change.  We are also committed to helping our diverse customers – focusing on our youth – have equal opportunity to learn, and explore and their creative ideas and dreams.  To start; 

We have donated millions of dollars in product and resources to underserved schools through charitable partnerships because we believe education is for everyone. We will give more.

We have donated thousands of cloth facemasks directly to minority communities and schools to protect them from COVID-19. We will donate more. 

We have had real, raw conversations about our opportunities to improve our diversity and help minorities advance in our company. We will have more.

We have provided learning resources and opened new ways for Team Members to voice ideas, questions and concerns about diversity. We will provide more.

There are many more things we can and will do, and we will share more as we continue this journey to evolve. While we can’t achieve our goal state overnight, we are committed to the process. Like any skill, we know this will take time, effort and we’ll make mistakes. But we will keep going and get better every day.

We are committed to doing our part to End Hate, and we are proud to unite all people as they create with their hands, hearts and minds.

Sincerely,
Wade

Wade Miquelon
President & CEO

As you know, JOANN has been working to help fight the severe shortage of personal protective equipment, launching our Make to Give face mask program nationwide a few short weeks ago. Additionally, customers and Team Members are going above and beyond to make even more than what is being donated. We are amazed, humbled and incredibly proud to share that our customers, partners and Team Members have donated and purchased enough materials to-date to make more than 50 million masks!

You’ve also heard the CDC updated its facemask guidelines, now suggesting that all Americans wear masks or face coverings in public to help stop the spread of COVID-19. Our combined efforts to protect our healthcare workers and frontlines heroes now extend to our communities. We are so amazed at the determination of our generous customers and Team Members who are doing all they can to keep their communities safe and well.

We’ve been working diligently with partners such as Neiman Marcus to make items at scale as well, and are producing hundreds of thousands of masks and scrubs for large healthcare facilities and systems. The need is real, it is critical, and we will continue to do all we can to support all who are without protection, as long as it takes to get through this.

We also continue to enhance our store safety protocols and are taking measures to ensure all who are in our stores or order via Curbside Pickup are safe and protected. This week we released tightened protocols around store capacity, sanitization and other actions. No store will open to the public if there is any risk these measures are not taken. These enhanced safety protocols include:

• • Limiting the number of customers in each store to conform to the social distancing radius of 6 feet, with a guide of 1 customer per 1,000 square feet, and/or following local restrictions if provided.
• • All employees are encouraged to wear masks and gloves.
• • New floor signage in all stores will enforce social distancing near our registers and cutting counters.
• • Enhanced safe contactless curbside protocols in all stores.

I want to thank you for your continued generosity and care during this difficult time. It is hard, but I truly believe we will get through this and be stronger together on the other side. To our customers, Team Members and partners – Thank You. You are doing amazing and important work, and you will be the difference in getting America through this pandemic.  We are all in this together.

Thank you and stay well,
Wade

Wade Miquelon
President & CEO

Valued JOANN Customers –

In these uncertain times, I want to update you on the latest developments as we work to continue offering much-needed inspiration and respite, as safely as possible.

I am incredibly proud to be part of a retailer that powers thousands of small businesses and sellers, inspires creativity and learning, and helps millions of people make to give to charity. Now more than ever, it is important that we continue to safely provide what these Americans need to support their livelihood, mental wellness and community giving.

As shared previously, we have been taking action to ensure we are protecting our facilities, customers and teams across the nation. We continue to rely on the guidance of public health agencies, including the CDC and local, state and federal governments. As such, we are taking proactive measures to protect all who visit and work in our stores.

• • Store Hours: To operate safely and efficiently while serving our customers, national store hours will be temporarily changed to 9am-7pm. Some stores may be closed or have further limited hours, depending on local restrictions and recommendations. Please visit joann.com/stores for the most up-to-date closures and hours information.
• • Shopping Options: We are now offering Curbside Pick-Up at all open locations. Simply make a purchase via Buy Online, Pick-Up In-Store, and call the store when you arrive. We also offer convenient Ship to Home offers at joann.com and on the mobile app, so you don’t even have to leave home.
• • Store Events: Until further notice, all in-store events, classes and group gatherings are being postponed. All previously purchased classes can be rescheduled free of charge once they are reopened.
• • Free Inspiration: I am glad to share we are offering more inspiration at home with thousands of free projects, video classes and an offer of 2 months free of Creativebug, a creative learning service with inspiration for all.
• Team Member Support: We are doing all we can to support our amazing Team Members, especially those who are cleaning our stores, stocking our shelves and bringing Handmade Happiness to customers. We are providing dedicated daily and real-time updates; offering benefits including a variety of leave options and Employee Assistance Programs; have added maintenance support; and are implementing remote working options for corporate Team Members. Our People are what set JOANN apart, and they are always our first priority.

As we’ve reiterated from the beginning of this unfortunate situation, the well-being of all JOANN customers, Team Members and partners is our main focus, and we will do all we can to get through this together -- as a strong, tightknit and caring community of creators.

Wade Miquelon
President & CEO