Yotpo: Product Reviews App
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Collect and display product reviews and ratings to showcase social proof and build trust.
Yotpo product reviews and ratings drive sales and help you better understand your customers. Collect more trustworthy reviews, photos, and videos, with in-mail review requests, SMS, and AI-powered prompts. Reach more shoppers by displaying your reviews and ratings on social media and search engines, like Google. Own all of your reviews and easily moderate them. Access detailed analytics to boost conversions. Plus, connect Yotpo Reviews with SMS, Email, and Loyalty.
- Collect product & site reviews on auto-pilot with email templates & SMS requests
- Display eye-catching reviews and use Smart Filters to build trust
- Stand out in search with Google Seller Ratings and Google Shoppable Ads
- Add beautiful, customizable review widgets (carousels, AI summaries, & more)
- Easily sync reviews to and from other platforms (TikTok, Walmart, & more)
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- Klaviyo
- pagefly
- SMSBump
Categories
Display options
Ways to collect reviews
Monitoring performance
Pricing
External charges may be billed by Yotpo separately from your Shopify invoice. Learn more
Free
Free
Features
- Up to 50 Monthly Orders
- Automatic Review Requests
- Email Templates Library
- Sentiment and Profanity Check
- Display Reviews On-Site
- Email Support
Starter
$15 / month
or $144/year and save 20%
Features
- Pricing changes based on order volume
- Collect Photos/Video
- Google Rich Snippets
- Google Shopping Ads
- Reviews Carousel
- Live Chat Support
Pro
$119 / month
or $1,068/year and save 25%
Features
- Pricing changes based on order volume
- Google Seller Rating
- Custom Questions
- AI Reviews Summary
- Smart Sorting
- 24/7 Technical Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (4,415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its user-friendly interface and impact on engagement, insights, and conversions. The review syndication feature enhances visibility in search results. Automated emails are well-received, and the app is described as intuitive and reliable. The support team is highly commended for their responsiveness and personalized solutions, ensuring merchants feel supported.
I've been using Yotpo for years, and I am pleased with how easy it is to use as well as the useful app updates over this time. Today, I worked with Orly on back-end code, and it was a breeze working with him. I saved a lot of time by simply submitting my request via live chat. The entire process took less than 15 minutes.
Yotpo is great. Their automated emails are getting a great response from our customers. We are syndicating with our retailers and the support from Yotpo is great. Highly recommend their products.
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations.
During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered:
A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error.
Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards.
Despite the urgency, there was prolonged back-and-forth on what could be provided and how.
Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case.
The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation.
Our opinion:
When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most.
In our case, we did not feel adequately supported when it mattered most.
If your business relies on SMS/email/reviews/loyalty platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing.
I DO NOT Recommend Yotpo. We moved to Junip for reviews and Klavyio for E-Mail and SMS
Team WOLFpak
We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective.
We take situations involving legal matters very seriously and work closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation.
To clarify a few points for transparency:
The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it.
We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account.
We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings.
Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel.
We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios.
We appreciate the time we worked together and remain committed to resolving the matter at hand.
— The Yotpo Team
Support
App support provided by Yotpo.
Resources
Launched
November 15, 2011
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