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Introduction

You may experience issues while setting up your Kasa camera with the app. The Kasa mobile application guides you through the whole setup and configuration process. However, you may not be able to configure the camera due to some interference. Troubleshooting the Kasa camera login & setup problems can be a bit tricky.

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So today, in this article, we will share some tricks and tips to help you fix the common issues that might occur with your Kasa camera. Use the tips provided in this post to give yourself a better chance to have success with your Kasa cam troubleshooting techniques.

Kasa cam troubleshooting steps

● Firstly, place your camera closer to your home router and turn it on.

● Now, verify if the System LED on the camera is blinking orange or green.

● You may need to reset the camera if the system LED is off.

● Otherwise, connect to the Kasa camera’s Wi-Fi network.

Can’t connect to the Kasa Cam Wi-Fi name

● First, go to your phone’s settings and tap on Wi-Fi.

● A list of the available networks will appear on the mobile’s screen.

● Now, choose your Kasa Cam’s network name.

● And, then enter the wireless password of your home network to connect to the Wi-Fi.

● Afterward, go back to the Kasa app, complete the Kasa login steps, and try again.

● Next, disable the VPN connection temporarily on your mobile device.

● If still unable to connect to the network, reset the camera as per QIG/UG.

● If you need more Kasa cam troubleshooting steps, dial our toll-free number.

Can’t find your router’s network name

● Make sure the signal strength of your home Wi-Fi is adequate.

● Try to move your device closer to the router if the Wi-Fi signal is weak or poor.

● If the app doesn’t display the router’s network name automatically, then click I can’t find my network.

● And, then tap on Try Again to refresh the list of the available networks.

● Next, ensure that the SSID name of the router is not hidden.

● Otherwise, tap on Join Other Network and enter the wireless credentials manually.

● Also, verify your network is secured with a security encryption key.

● Try changing your router’s wireless channel.

● You can use a different mobile device to access the Kasa camera login page and configure your camera.

How to reset my Kasa camera?

If you failed to resolve the Kasa login & setup issues with the steps mentioned above, then try to reset your camera.

● Firstly, find the reset/sync button on the Kasa camera.

● Secondly, take a paperclip and press the reset button for about 15 seconds.

● Keep pressing the button until the system LED blinks amber.

● If you want to perform the soft reset on your device, then release the button when the system LED turns amber slowly to softAP mode.

● Or, if you want to restore the camera to the factory defaults, hold the reset button until the LED blinks amber quickly to factory mode.

 

Conclusion

Contact our technical team if you want to learn how to reset the Kasa camera through the Kasa app. For more queries like this, you can get in touch with us on the toll-free number or via a live chat window. 

https://tplinkkasa.us/

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