How to prevent support agents burnout

If you have a customer service team, it is likely that they feel pretty much under pressure right now. In fact the last couple of years upheavals have overstressed them more than once. To such an extent that for some managers, preventing the risk of their support agents burnout is now a priority! So if you are worried about saving your customer service team’s mental health, pay attention to these helpful tips to reduce their pressure.

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Highlights

00:03 Welcome to episode 19
00:45 Why most customer service agents are currently overstressed
03:51 Think about this simple, vital concept before going on
05:43 Three actionable tips to prevent support agents burnout
06:41 Tip 1. [Hint] when agents start saying ‘all customers are…’
09:47 Tip 2. [Hint] look into Digital Customer Service channels…
11:41 Grab the Digital Customer Service Personas© skill-set framework
13:31 Tip. 3 [Hint] Are you making your support team lives easier?…
15:51 Key takeaways of this podcast
17:37 Deep dive into my Digital Customer Service training paths
17:51 Got questions? Drop me a line: paolo@customerserviceculture.com

Useful links

Digital Customer Service Personas© is the skill-set framework to turn your agents into digital conversations specialists.
Apply, improve and consolidate ad-hoc skills to master digital conversations with my customized training paths.
[Related] Happy employees make happy customers [podcast episode 18 with Sarah Metcalfe]
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Over to you

We are all facing complex social and economic scenarios that reverberate into our day-to-day life. In fact more and more people strive to making ends meet; consequently tensions intensify also during conversations between customers and brands. Hence, two laser questions for you: