The CIO Outlook 2021
Delivering Business ROI at Scale with a Digital Adoption Platform
Delivering Business ROI at Scale with a Digital Adoption Platform
To uncover how CIOs and IT organizations will define success in 2021, WalkMe commissioned a report
by Constellation Research which surveyed over 100 Fortune 500 CIOs.
To uncover how CIOs and IT organizations will define success in 2021, WalkMe commissioned a report
by Constellation Research which surveyed over 100 Fortune 500 CIOs.
by Constellation Research which surveyed over 100 Fortune 500 CIOs.
0%
of CIOs list automation and AI as key to improving effectiveness of IT
0%
of CIOs say they will become more influential through innovation
0%
of CIOs say ROI from IT can be achieved through portfolio assessment and rationalization
0%
of CIOs say their budget has stayed stable through the pandemic
Source: Constellation Research
Digital Transformation
is the Top Priority for CIOs in 2021
Source: Constellation Research, The CIO Outlook for 2021
"Don’t use yesterday’s linear business solutions to tackle today’s exponential challenges."
IT is on the lookout to gain more value out of existing technologies
Digital adoption enables
organizations to realize the full
potential of their technology investments.
They’ll do so by automating workflows, portfolio assessment, using untapped features and employing solutions that maximize IT uptake
Ensure adoption of digital assets
Digital Adoption Ensures Employees and CustomersMake Use of Your Digital Tools
Have visibillity and Insights to measure use
Optimize digital adoption across users
Empowering the Digital Workforce
CIOs are prioritizing overall digital change, keeping the organization safe, and improving the worker condition.
Overwhelmed employee
1 in 3 CIOs say workers are struggling with insufficient technology skills to work remotely
Looking ahead CIOs must invest in finding the right models for enabling remote work while supporting their users
This means Having the right practice in place for the office of the CIO to own technology adoption and usage cross-org
A Digital Adoption Platform (DAP)Ensures users are using technology with ease and in a way that meets business needs
When IT Becomes Outcome-Driven, Business ROI Changes Agents
With WalkMe’s DAP, change management is simplified by encompassing user needs relative to business outcomes
-
Defining IT Success in 2021
CIOs need a multitude of solutions to adapt the organization to change, to become more resilient and future-proof
-
Implementing
no-code solutions -
Automating repetitive
processes -
Leveraging integrations
with key software -
Finding new approaches
to training & service.
Innovate IT with WalkMe
WalkMe’s DAP is a code-free software that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment
WalkMe’s Approach to Digital Adoption
The DAP Layers
- Insights
- Guidance
- Engagement
- Automation
- DAP Center
Insights
Guidance
Engagement
Automation
DAP Center
Collect and analyze usage data, gain visibility into the user journey and find out where your users struggle, so that you can make data-driven decisions and champion transformational change.
Contextually drive users to action with in-app and cross-app, step-by-step guidance. Using strategically placed content delivered at the moment of need, users can successfully and accurately complete complex business processes.
Shift from reactive to proactive user engagement by anticipating user needs and providing personalized guidance so that your users never have to search for help again.
Simplify the user experience by eliminating empty clicks and automating mundane tasks - within and across applications. Ensure accurate process completion as you increase user engagement and send productivity soaring.
Gain full visibility into all user activities and adoption metrics so that you can make strategic and data-driven decisions that grow revenue and accelerate digital transformation.
1,800 + Leading Enterprises Use WalkMe
