Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

Implementation of the Kirkpatrick Model as an

Evaluation of Basic Technical Skills Training
Programme at Lion Group Training Center
Ade Tyas Titi Puspitasari M. Ali Iqbal
Magister of Management Lecturer of Postgraduate
Mercu Buana University Mercu Buana University
Jakarta, Indonesia Jakarta, Indonesia

Abstract:- This study aims to see the effectiveness of Airline Standard Operating Procedures (SOPs) must
training methods conducted by Lion Group Training receive special attention because the development of aviation
Centre to prospective employees and the impact of training industry technology affects the risk of air accidents in the
provided to participants as a measure of performance world of aviation. All technology developed requires human
when the trainees have become employees. The population power in its control. And the fulfilment of high safety standards
of this research is employees of Batam Aero Teknik who is an absolute must. So that the workforce in the aviation sector
conducted Basic Technical Skill training at Lion Group needsto be equipped with knowledge and knowledge of the
Training Centre, with a total of 5 respondents. Kirkpatrick technology used in the aviation systemin accordance with the
Standard Operation Procedure (SOP) which refers to the rules
training evaluation model consisting of level 1 (reaction),
of the International Civil Aviation Organization (ICAO). The
level 2 (learning), level 3 (behavior) and level 4 (result) with company can organize training for its human resources to
dataanalysis method using NVivo software. The results of master the material, science, and knowledge of the aviation
the study state that the participants' reactions affect the field to reducethe level of aircraft accidents as little as possible.
effectiveness of training, all trainees experience changes The skills and welfare of Human Resources (HR) can be
from before training to after training is almost complete. improved through training. Training is essential to support skill
The attitudes and behaviors affect the effectiveness of development activities and is an important part of human
training, whichwill also affect employee performance. As resource management.
well as the result of the effectiveness of training in the form
of a consistent and even increasing company existence Human resources (HR) are an important resource for
which can be seen from the number of passengers each companies that are irreplaceable. Without labor, the company
year. cannot do all its business. The role of Human Resources (HR)
in an organization or company is the key to the company's
Keywords:- Training Evaluation, Training Effectiveness, success. Competent and strategic human resources provide
Kirkpatrick. added value as a measure of the company's success. Basically,
the training organized by the company provides assistance to
I. INTRODUCTION its employees to improve work skills and foster understanding
of their status and company goals. This is in accordance with the
The development of the aviation services industry in opinion of B. Siswanto in Suwanto and Piansa (2013) that, to
Indonesia, especially those relatedto commercial aviation, has develop and improve the quality of abilities related to work
been busy since the issuance of air transport deregulation in the ability, knowledge, attitudes, skills and skills, the most
form of several deregulation packages in 1999. Decree of the important thing is the need for education and training. This
Minister of Transportation No. 18 of 2004on the Establishment statement contains the logical consequence that theinterests and
of airlines in Indonesia is one of them. Competition is quite objectives. The company will be achieved when the
intense due to the large number of airlines operating in performance of existing human resources is adequate.
Indonesia. Despite the pressure of rising fuel prices, the
national aviation industry continues to grow rapidly because air Lion Group Training Center is a training institute under
transport(aircraft) has a higher level of safety and security than Lion Group which is engaged in aviation services and
land and sea transport. Rapidly developing aviation science and manufacturing of aviation and aerospace components,
technology can improve the quality of flight services and create established on 29January 2016. Lion Group Training Centre is
sophisticated and diverse aviation equipment. The equipped with international standard learning facilities,
development of aviation technology has a positive impact that professional instructors, and a friendly environment where
must be prioritized in the world of aviation, namely domestic service, security and safety are also a priority, which has
and foreign safety factors. Aviation safety is a prerequisite for produced many of the best graduates. To determine the results
meeting security requirements whenusing aircraft, airspace, air and effectiveness of an activity, especially a training and
traffic control and other supporting services. development programme, it is necessary to evaluate the
training programme because organizational training evaluation
isa necessary strategy to ensure the quality of training activities
in the organization. Training evaluation refers to the process of
confirming that a person has achieved competence in

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
accordance with the needs of the company. What is done in the using tests that have been agreed upon by the indicators, (iii)
workplace, referring to the knowledge, skills and attitudes Measuring knowledge using pre-test and post-test, (iv)
required for workers to do their jobs, can be called competence Measuring skills using performance tests and (v) The results
(Sofo, 2003). Therefore, according to Kirkpatrick (1994), the of these measurements to carry out appropriate actions.
purpose of training evaluation isto determine the effectiveness
of the training programme. It does not only compare the ability Zare & Vizeshfar, 2019 states that at the “Kirkpatrick
of participants before and after training (pre-test and post-test). Model” level, many volunteers are satisfied with their current
And the effectiveness of training depends on how well the employer (56.8%). Therefore, the "Kirkpatrick Model" for
training programme can achieve what has been set as
evaluating educational programs, is suggested. Jones et al.,
achievable goals. Because the purpose of evaluation is to obtain
accurate and objective information about the planned and 2018 stated that Kirkpatrick's model is an appropriate
implemented programme. This information can include the framework for evaluating nursing training programs, but it is
process of programme implementation, the impact or results very important to evaluate all levels of the model to be able to
achieved and the effectiveness oftraining activities. The results ensure the success of the training and its impact on clinical
of the evaluation can be used as an indication of the success or practice. Supriyati & Abraham, 2021 stated that the
failure of the programme, whether it can be continued or Kirkpatrick evaluation model with the development of RoTI
stopped, and as a basis for further programme development. calculations can ensure that the funds used are truly
accountable. The results of the analysis are not very in-depth
The Kirkpatrick evaluation model identifies evaluation without comprehensively using Kirkpatrick’s evaluation
into four stages of assessment, namely: Reaction, Learning, theory. Shodiq, 2021 stated that the research results illustrated
Behavior, and Result (Kirkpatrick D, Kirkpatrick J, 2006). At that the evaluation of the Kirkpatrick model in the Public
the reaction evaluation, evaluators assess participants' Ethics Training Subject obtained an effective value
responses to the quality and relevance of the training
programme. At the learning level, evaluators assess the extent to Suwartin et al. (2020) which states that assessing
which participantsgain knowledge, skills, and attitudes from the learning/training outcomes can be done with a comparison
learning process. At the behavior level, the extent to which group. The group that took part in the training and the group
participants apply knowledge and skills in their work will be that did not take part in the training compared their progress
assessed. While at the result level, the effect of training on over a certain period. It can also be done by comparing the
organizational and individual performance will be assessed
results of the pre-test and post-test, written test, or
(Kirkpatrick D, Kirkpatrick J, 2006).
performance test. Suwartin et al. (2020) also said that the
Training evaluation is very important to determine the evaluation at level 3 (result) or what is called an evaluation of
effectiveness of training to mechanics who have been given my behavior is different from the evaluation of attitudes at
training on Basic Technical Skill, which is considered as a basic level 2 (learning). Attitude assessment at level 3 evaluation is
knowledge and skills programme, where this programme focused on assessing the behavior of the training participants
provides training for future factory mechanics. This is one of after completing the training. So that this behavioral
the company's ways to get high quality mechanic seeds. The assessment is external because what is assessed is a change in
traininglasted for 3 months, 1.5 months of which were face-to- behavior after participating in training activities and returning
face classes and 1.5 months of on-site training. The result of to their environment, this level 3 evaluation can be referred to
this programme is that the students move up to the higher as an evaluation of the outcomes of training activities.
position of mechanic. Aircraft mechanics or technicians have a
big role in the world of aviation. Aircraft need to have their Wartiningsih (2021) states that the evaluation in the
engines checked regularly so that they meet flight fourth stage is focused on the final stage which aims to
requirements. Checking is not only done weekly or monthly but determine the impact of changes in the work behavior of the
checking the state or condition of the aircraft engine must be training participants on the level of company productivity that
done regularly before and after the flight. Aircraft mechanics occurs because the participants have participated in a program.
have a heavy responsibility, namely as people who act to In this case, it is included in the result category which is the
support the safety of aircraft. target of evaluation of the training program including
production improvement, production increase, cost reduction,
II. LITERATURE REVIEW turnover reduction, and profit increase. Several programs have
the goal of increasing work morale and building better
Suparno Eko Widodo (2018) which states that the main
teamwork. Chao et al., 2018 in his research showed that the
objective of a training program is to increase employee satisfaction level of senior citizens at all three levels was
competency to enable them to perform better in their
higher than 4.0. In addition, the highest average satisfaction
organization. Then it is reinforced by the statement of Dale S. level is 4.89. These findings suggest that senior citizens
Beach (1975) which suggests that the purpose of training is to
provide favorable quantitative judgments.
obtain training that can change a person's behavior. Suparno
Eko Widodo (2018) concludes that the purpose of training is
III. RESEARCH METHOD
to be able to change a person's behavior by increasing the
knowledge and skills that exist in him so that it can be useful This research is qualitative research with an interpretive
for his life. Yetti Nurhayati (2018) which states that there are paradigm, where researchers interact directly with subjects in
5 steps taken in evaluating this level 2 (learning), namely: (i) the field in a value-bond relationship, the research process is
Evaluate related to increased knowledge, skills, and changes cyclical (non-linear) with the aim of developing theory and
in attitude before and after training, (ii) Measuring attitudes results or observations. And the use of a narrative research

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
strategy or design which is a narrative story that tells the interview, the researcher has analyzed the interviewer's
sequenceof events in detail. This Kirkpatrick model training answers.
evaluation uses purposive samplingtechnique in determining
the number of research respondents. The purposive sampling By conducting field visits to the Lion Group Training
technique is a method of collecting illustrations without being Centre according to the description of the social situation, then
based on random, regional or strata, but rather based on the collecting data sources from LGTC in the form of student
existence of views that focus on specific goals (Arikunto, commentsor questionnaires and exam results in the form of
2016).The data analysis technique used in this research is the pre-test and post-test. Then the researcher conducted
Miles and Huberman model data analysis technique. Data interviews with informants in each company where participants
analysis is carried out during data collection, and after worked. The next step is for researchers to conduct interviews
completion ofdata collection within a certain period. During the according to the interview protocol, as follows:

Table 1 Interview Protocol

Interview Protocol
Opening
Introduction of interviewer and interviewee
Outline of the research process
Outline of research objectives, aims and objectives of interviewee selection
Discussion of potential research outcomes, ethical issues, and approval of interview/focus group structure outline
Questions
1. Do you prioritize safety in doing your job?
2. Do you ............ in your work follow procedures in accordance with the Maintenance Manual Book
3. Do you carry out and complete your work in a timely manner?
4. Have you received any complaints about the work you have done?
5. Since first returning to the company after training at LGTC, has there been anyimprovement in completing work tasks?
6. How is your creativity ............ in the implementation of daily tasks in the workenvironment?
7. Do you have an initiative attitude while in the work environment?
8. Do you have a tolerant attitude towards colleagues and superiors at work?
9. What do you think are your strengths and weaknesses in carrying out your work?
10. Overall, you would rate what/how much for brother ..........
11. Based on the scores given, do you think the basic technical skills training at LGTC hasbeen effective?

After conducting in-depth interviews, the researcher basic technical skills (BTS) training from the perspective of
confirmed the correlation of informants’ answers to see the respondents and informants and how informants assessed the
level of linearity. If there are answers that are outside the respondents as workers. Based on all the criteria set by the
researchfocus, the data will be reduced. By using NVivo, the researcher, in the end there were 5 (five) participants who were
interview transcripts of the informants had a Pearson willing to be respondents in this study and for key informants,
Correlation Coefficient, which was then made into a word tree the researcher took the group leader of each trainee when they
to make it easier for researchers to read the results of this study. returned to their company because the group leader knew the
High validity was achieved because the research team could work and performance of the participants since they had not
efficiently conduct the analyses in NVivo. In addition, NVivo received BTS training until 8 months after BTS training at
provides researchers with the largest possible workspace in LGTC. The main benchmark is the performance of the
NVivo to support the validity of qualitative research. participants themselves from before the training until they
Therefore, NVivo is powerful for data triangulation and return to the company.
triangulation of NVivo researchers to help researchers create
reliable qualitative research. And the qualitative data A. Level 1 (Reaction)
management process in NVivo is essential for analyzing At level 1 (reaction), the researchers conducted a field
qualitative data effectively and efficiently (Bandur, 2019). visit to the Lion Group TrainingCentre located in Balaraja then
the researchers’ made observations and collected data in the
IV. RESULT AND DISCUSSION form of files containing student comments or questionnaires of
basic technical skill (BTS) batch 17 training participants
The research strategy taken is a case study of the largest owned by the Lion Group Training Centre. The following is a
private airline company in Indonesia which has a large diagram showing the results of the student comment in the
operational experience each year compared to other companies. form of a questionnaire that has been distributed and given a
Where the research respondents are one of the supporters of the response by the basic technical skill (BTS) batch 17 training
continuity of flight operations.Hopefully, with this case study, participants, as follows:
the training evaluation will run in a directed manner so that it
Can be a measure of the effectiveness of the training itself. The
research began by looking further at how the effectiveness of

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165

Fig 1. Diagram of Student Comment (Level 1-Reaction) of BTS Batch 17 Participants

Data on the participants' reaction to this implementation previously available. This needs to be done so that future
was obtained through the documents of the training organizing participants feel more comfortable again to learnand carry out
committee. After completing the training activities, each training at Lion Group Training Centre. Which is certainly an
trainee is required to fill in a student comment (reaction sheet) additional value to attract the attention of the community to
in the form of a questionnaire that has been prepared by the register and carryout training at the Lion Group Training
training organizer, namely Lion Group Training Center Centre.
(LGTC).The indicators of the training organizer’s assessment
include the effectiveness of the training, the facilities provided B. Level 2 (Learning)
by the organizer to the trainees, the usefulness or suitability of Measurement activities in the second stage of evaluation
the trainingmaterials, and the delivery of training materials by are relatively more difficult and more time-consuming when
the instructors during the training. And thereare variations in compared to reaction sheets in the form of questionnaires or
the results of the assessment given by the 16 training questionnaires, which are easier and more effective. Therefore,
participants. the use of measuring instrumentsand the right sorting of time
will be able to help get valid and accurate measurement results.
There are 3 assessment components marked with The measuring instruments that we can use are written tests,
different colors. However, it can also be seen that the questionnaires, interviews, observations, and performance
assessment rubrics. However, in this study, researchers used
assessment for the instructor is higher with an average of 3.48,
ability tests in writing and Computer Assisted Test (CAT). The
then for the usefulnessassessment has an average value of 3.16
following is a diagram showingthe pre-test and post-test results
and the average value for facilities is 2.78. From the three of basic technical skill (BTS) batch 17 trainees:
components of the satisfaction assessment, the satisfaction
assessment of training facilities can be a concern for Lion
Group Training Centre to improve the facilities that were

Fig 2. Diagram of Pre-test dan Post-test

There was a difference between the results of the pre-test average score of 75.97. So, it can be concluded that all trainees
and the results of the post-test.The pre-test results were below experienced changes from before training which still lacked
70 with an average of 47.87 out of 16 participants. However, knowledge about aircraft engineering until after the training
therewas a surge in post-test scores seen in the diagram with an was almost complete and all participants of the basic technical

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
skill (BTS) batch 17 training were declared fit to become an Procedures become the main thing as a foundation and
aircraft technician at Lion Air Group. work reference. In the work as anaircraft technician, procedures
have been contained in a book commonly called the
maintenance manual book. The maintenance manual book is
C. Level 3 (Behavior)
what must always be the basis or reference for work, which of
At level 3, data collection uses interview techniques to
course contains procedures that must be done, and which cannot
informants. Informants who have been determined by be done in work.The work steps contained in it make it easier
researchers are group leaders from each department where for workers to carry out their job duties inaccordance with their
participants work.After obtaining interview data, the results department or field.
were then processed using NVivo software. And the Pearson
coefficient value obtained from the analysis results on NVivo c) On Time
has 2 variations of points, namely points 0.60-0.799 (strong)
and points 0.80-1.00 (very strong). This means that the
researcher can state that all informant answers will be used for
the further analysis process becausethey have the same level of
linearity and focus on the topic of this research, in other words,
there are no answers from informants that are not used.

The recapitulation of informants' answers to researchers'

questions is as follows:

a) Safety Fig 5. Results oF Recapitulation on Informant Asnwer to

Question P.3

The time factor goes back to the type of work being handled.
Some jobs can be completed inone day, but many jobs take a
long time. However, each group leader provides a benchmark
time orcommonly referred to as a target, so punctuality is also
important for work as an aircraft technician at Lion Air Group.
In this case, all informants also said the same thing (answers
from 5 informants).The validity of the above answers, when
Fig 3. Results oF Recapitulation on Informant Asnwer to viewed by member checking between informants and with
Question P.1 expert opinion, is obtained in common opinion, which in
essence is that even though they are in different departments,
The safety factor for work as an aircraft technician is the the punctuality factor is important at work.
main factor in running and carryingout work as a technician.
The informants who are group leaders of each participant are d) Complain
also required to ensure the level of safety that has been
implemented by employees, so the informantsreally know how
much safety is needed and prioritized in the work as an aircraft
technician.

b) Procedure

Fig 6. Results of Recapitulation on Informant Asnwer to

Question P.4

The complaint factor is important in carrying out work,

because if there is a complaint, it willhinder the completion of a
job that has been given by a superior or group leader. And of
Fig 4. Results oF Recapitulation on Informant Asnwer to course, it will reduce the performance assessment which will
Question P.2 affect the career path in this aircraft technician job. The role of

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an aircraft technician is certainly important for the continuity g) Initiative
of operations in aviation. If there is a problem with a part of the
aircraft, it will certainly hamper the operation whichwill also
have an impact on the company's performance in the eyes of
the public.

e) Improved

Fig 9. Results of Recapitulation on Informant Asnwer to

Question P.7

All informants said the same thing so that the researcher

got the keyword initiative in the questions that had been given
to informants. Initiative is almost the same as creativity for
Fig 7. Results of Recapitulation on Informant Asnwer to
informantsas group leaders, which cannot be applied without
Question P.5
the approval of the superior or group leader. Because it goes
back to the type of work given to be completed. And still guided
Regarding the improvement in completing their work
by the maintenancemanual book that has been given to each
tasks during the 8 months after the training, the answer was that
worker according to their field or type of work.
the improvement occurred for each respondent, and it could be
seen and felt by the informants as group leaders in each
h) Tolerance
department. This is in accordance with what the informants said
(5 answers from 5 informants). The increase in question is an
increase in the form of knowledge or knowledge and experience
or experience gained from Lion Group Training Centreduring
the training period.

f) Creativity

P.8
Fig 10. Results of Recapitulation on Informant Asnwer to
Inisiatif 1
Question P.8

Toleransi 5
Each respondent has an attitude of tolerance towards their
colleagues and superiors, especially tolerance towards
0 1 2 3 4 5 6
colleagues. There are times when co-workers have personal
Fig 8. Results of Recapitulation on Informant Asnwer to needs that require tolerance from other colleagues such as
Question P.6 celebrations (worship), family needs, etc. This shows that
tolerance is needed in all fields or departments in Batam Aero
The information conveyed by the informant that not all Teknik. This shows that tolerance is needed in all fields or
departments require creativity fromworkers, because the type of departments in Batam Aero Teknik.
work must be in accordance or even the same as the
maintenance manual book according to the field of work. The
provisions are in accordance with the group leader's orders,
which are the approval of whether creativity can be used to
complete the work.

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
i) Strengths and Weaknesses In each department or field of work, there are several
components of the assessment given toworkers. Starting from
the aspect of work (skills and knowledge) to the attitude
(tolerance, alertness, etc.) which is used by group leaders
(informants) as a consideration in an assessment. And in general,
the assessment is given every 1 (one) year, which in the future
can also be used as a consideration for employees who will be
promoted (grade) or salary increases (salary). When viewed by
memberchecking between informants and with expert opinions,
similarities are obtained, namely in essence,the value can be
used as a reference for work results in a certain period which is
used as a basis for improvement and improvement of employee
performance. The steps taken before, after, or simultaneously
with the appraisal process, namely coaching. Coaching is
used for a supervisor (Group leader) as material for improving
and increasing employees so that performance is further
Fig 11. Results of Recapitulation on Informant Asnwer to
improved or maintained if it is very qualified in carrying out
Question P.9
work.
To become an aircraft technician of course requires hard
k) Training Effectiveness
skills in the form of knowledge, experience, etc. This is of
course obtained from training organized by the Lion Group
Training Centre which can be a provision and strength to
become an aircraft technician. Apart from humans who are
imperfect social creatures, there are weaknesses that most
respondents have, such as being quiet, unable to make
decisions, looking more relaxed, etc. which can be categorized
into soft skills.The validity of the answers above, when viewed
by member checking between informants and with expert
opinion, is similar, namely in essence, the strengths of the
respondents will be a value for thecompany to achieve its vision
and mission. And the weaknesses that respondents have are not Fig 13. Results of Recapitulation on Informant Asnwer to
detrimental to the company because these weaknesses are in the Question P.11
form of soft skills that can be improved and honed to become
better and bring a good image of the company in the eyes of the The effectiveness of a training shows the success of the
community. training programme itself. The knowledge provided by the
mentors affects how an effective training can be said. In every
j) Grades Award field or department requires basic techniques, basic knowledge
that is a provision for someone to become a technician. That is
one of the foundations why basic technical skill training is held.
Each respondentcomes from a different field / school major so
that the knowledge they have is not the same between one
another. So basic training is held to equalize the knowledge that
must be possessed to become an aircraft technician. The
effectiveness of training can be seen from the results owned by
respondents, changes, and improvements in respondents from
before attending training to 8 months after training is carried
out. The researcher conducted data reduction by looking at the
most frequently discussed topics from all data that had been
Fig 12. Results of Recapitulation on Informant Asnwer to imported into NVivo, as followed:
Question P.10

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V. RESULT AND DISCUSSION

The Kirkpatrick training evaluation model consists of 4

levels, namely level 1 (reaction), level 2 (learning), level 3
(behavior), and level 4 (result). The reaction of Basic Technical
Skill (BTS)batch 17 participants affects the effectiveness of
training, participant satisfaction will affect the success of a
training programme, so this is the main measurement for the
Kirkpatrick model training evaluation. Participant learning
measured at level 2 (learning) is done by comparing the results
of the pre-test with the post-test, which can be in the form
of a written test or practical test(performance test), so that
Fig 14 NVivo the results are clearly visible.

Based on the search results with the Word Frequency The pre-test results were below 70 with an average of
Query feature of NVivo 12 from various data sources that have 47.87 out of 16 participants. All trainees experienced changes
been imported, the wordimprovement is the word with the most from before the training which still lacked knowledge about
frequency, which is 0.11% of all research data sources, aircraft engineering until after the training was almostcomplete
followed by the words effectiveness (0.06%), creativity and all participants of the basic technical skill (BTS) batch 17
(0.06%), expressing (0.06%) and initiative (0.05%), from all training were declared qualified to become an aircraft
research resources. To find out the most frequently discussed technician at Lion Air Group and this training programme
words during the interview sessions, the researcher used the could be declared effective. Attitudes and behaviors are
word cloud in NVivo to facilitate understanding and get the full measured in level 3 (behavior) by conducting interviews with
picture. The following figure shows the Word Cloud of the 50 informants in accordance with the interview guidelines that
most dominant words used inthis research resource. have been made by researchers.

D. Level 4 (Result) The results of the interview were processed into NVivo
Evaluation in this fourth stage is focused on the final stage software to produce a person coefficient value to the word tree.
which aims to determine the impact of changes in the work Of course, attitudes and behaviors affect the effectiveness of
behavior of trainees on the level of company productivity that training because changes in attitudes from before to after
occurs because participants have participated in a program. In training will affect employee performance and the impact will
this case, the final results that are the target of training
be felt for the employees themselves and also the company. The
programme evaluation include good production, increased
results (output) of measurement at level 4 (result) are very
production,decreased costs, decreased turnover and increased influential on the effectiveness of training, indicated by the
profits. Some programmed aim to improve morale and build existence of a consistent company that even increases every
better teamwork (Wartiningsih, 2021).
year. Lion Air Group can maintain its position as the airline
with the most passengers for several years. This happens of
Lion Air Group can maintain its position as the airline with course because of the contribution of an aircraft technician who
the most passengers for severalyears. This happens of course is the main support for operations in flight. If there is no aircraft
because of the contribution of an aircraft technician who is the technician then no one maintains the condition of the aircraft.
main support for operations in flight. If there is no aircraft
The operational success of a company is due to the support of
technician then no one maintains the condition of the aircraft. its various supporting departments. In this study, the role and
Because the aircraft requires regular maintenance and checking
function of aircraft technicians is very important for the
every component in it until it is declared a flightworthy aircraft. running of company operations because aircraft require regular
This clearly shows how the company benefits, so the company maintenance to be airworthy and serve the public in the field of
must continue to provide training facilities for its employees so air transportation. The success of Lion Air Group companies
that the company's existence continues to improve in the eyes can also be seen from the company's profits displayed by
of the aviation service user community. researchers with several graphs and tables of the number of
passengers who dominate in nationalairlines in a period of 3
years.

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