LiveChat: AI live chat by Text
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Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal.
- AI Copilot assistant: Get instant AI-powered replies that speed up support.
- 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
- Proactive customer engagement: Reach shoppers with timely deals and updates.
- Product recommendations: Suggest items that link directly to product pages.
- Checkout chat support: Assist buyers during checkout to reduce abandoned carts
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Mailchimp
- Messenger
- Zapier
Categories
Real-time messaging
Automated responses
Tracking
Notifications
Pricing
Starter
$24 / month
or $240/year and save 17%
- View customer information
- Seding product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
- 60-day chat history
- Asynchronous communication
- 24/7/365 Support
14-day free trial
Team
$49 / month
or $492/year and save 16%
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
- Traffic tracking up to 400 visitors
- Unlimited chat campaigns
- Unlimited chat history
14-day free trial
Business
$69 / month
or $708/year and save 14%
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
- Apple Messages for Business
- Geolocation chats routing
- Agent performance
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (44)
We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.
Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
Support
App support provided by TEXT.
Or visit their support portalResources
Launched
November 30, 2017 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store analytics, Online Store
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Edit customers
Browsing behavior or customer data
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View products
Products or collections
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Edit orders
All order details
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Edit store analytics
Pixels
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Edit your Online Store
Script tags in your Online Store or theme
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