Navidium Shipping Protection

Name: Navidium Shipping Protection
Brand: Navidium Apps
Rating: 4.8 (354 reviews)

Pricing: Free to install. Free trial available.
Rating: 4.8 (354)
Developer: Navidium Apps

Install

View demo store

In-house solution for shipping protection / shipping insurance. Turn package protection into upsells

Navidium is a self-service shipping protection platform to manage your own package protection / shipping insurance offering. Collect your own package protection, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.

Offer shipping protection widget at checkout or cart Upsell Shipping Insurance.
Customize shipping insurance widget, language, price, branding, and currency.
Includes reporting, control on pricing, claims portal, 1 click refunds/reorders.
Route insurance protection fees back to you & increase your conversion rate.
Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Admin
klaviyo rebuy engine upcart
reamaze gorgias skio seal
recharge bold amp aftersell
returns exchanges upsells
shipping insurance protection
Subscriptions Shipstation loop

Pricing

Free

Free to install

Automatically upgrades to the next billing cycles based on the usage.

Features

Up to 50 Orders a Month
Automatic Installation + Expert Support
Claims Portal + Automated Claims
Shipping Protection Dashboard
No Rev Share. You 100% of collected fees
Compliant Auto Opt In Widget for Cart

Essential

$29.99 / month

Automatically upgrades to the next billing cycles based on the usage.

Features

Up to 500 Orders a Month
Free Expert Installation
Live Chat Support
Claims Automation + Portal
Integrations with Subscriptions
Auto Fulfillments
No Rev Share. You 100% of collected fees

3-day free trial

Growth

$49.99 / month

Automatically upgrades to the next billing cycles based on the usage.

Features

Up to 1000 Orders a Month
Free Expert Installation
Live Chat Support
Claims Automation
Claims Portal
Auto Fulfillments
No Rev Share. You 100% of collected fees

3-day free trial

Enterprise - Plus

$99.99 / month

Features

Unlimited Orders
Free Expert Installation
Shopify Plus Checkout Widget
Live Chat Support
Claims Automation
Claims Portal

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (354)

Overall rating

4.8

Counts per rating level

97% of ratings are 5 stars
344
0% of ratings are 4 stars
1
0% of ratings are 3 stars
1% of ratings are 2 stars
2
2% of ratings are 1 stars
7

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants recommend this app for transforming shipping protection into a revenue-generating feature. It's praised for easy installation, seamless Shopify integration, and extensive customization options. Merchants appreciate managing claims directly and setting protection rates. The app is reliable, operating without disrupting store functions. Support is responsive and proactive. Many report increased revenue and improved margins, finding it cost-effective and quickly paying for itself.

Edited April 27, 2026

**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below.

When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured.
No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes.

__________

Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.

Pepper + Vetiver

United States

About 2 years using the app

Navidium Apps replied April 27, 2026

I hate nothing more than publicly litigating a disagreement. The reality is, merchants sometimes know that leaving a 1 star review will hurt devs and they sadly use it to try and get their way even if it is unreasonable.

Yes, you got charged for our app until you uninstalled it. This is common practice. We can’t control which merchants use our app, which don’t, and we don’t make more money if you use it and make thousands. In fact, you got charged the same amount each month even when your opt in rate was really high and pulling in 100x the app fee.

Every merchant on Navidium costs us actual money. Our servers still run even if your optin switch is off. If you rent a car and park it outside you can’t claim a refund saying “I didn’t use the car.”

We rely on our merchants to notify us if they need support and usually they can see within a day or two if orders keep coming in without protection, and then they reach out.

Despite all that, as an exception and a way of trying to go above and beyond, we reached out multiple times to find a way to solve this for you. We never heard back.

We still decided to go above and beyond, and refunded you in full, and sent a few emails following up with you about those refunds. Sadly, those went unanswered as well.

Hopefully this does resolve this issue, and we simply wish we could have avoided this with smoother direct communication.

Best,

Marc H
Founder - Navidium App

March 31, 2026

We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.

ThirtyYears

United States

About 2 years using the app

March 19, 2026

We’ve been using Navidium since they create the app I believe and it’s been excellent. After trying other shipping protection apps, this one has been the best fit for our business. I really appreciate that it lets us take care of our customers directly instead of pushing them into a third-party claims process.

Killzone Flashlights

United States

Over 3 years using the app

Support

App support provided by Navidium Apps.

Resources

FAQ

Developer

Navidium Apps

Website

Dhaka, BD

Launched

November 26, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, store credit, Shopify Payments, Shopify Functions, Online Store, Shopify admin

Edit customers

Customer data
Edit products

Inventory, products, publications of products on sales channels, collections
Edit orders

Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history, shipping information, third-party fulfillment
Edit discounts

Discount codes and promotions
Edit store credit

Store credit account transactions, store credit accounts
View Shopify Payments

Shopify Payments disputes
Edit Shopify Functions

Cart transforms
Edit Online Store

Online Store pages, theme
Edit Shopify admin

Files
View other data

Locations