2023 ATM & Self-Service Software Trends

The ATM and self-service industry is here to stay, but it's no longer business as usual. After a rocky 2020 when worldwide markets were disrupted by the COVID-19 crisis, banks faced uncharted territory. During the pandemic, many questioned whether customers would still want to use ATMs. These concerns were mainly due to fears over the possibility of viral transmission via display screens and buttons. As a result, there was an accelerated push to deliver touchless solutions allowing customers to interact with devices using minimal contact.

Today, we are at the cusp of a self-service revolution where market players are required to be more efficient, innovative and customer-centric than ever before. The ripple effects of this change are being felt throughout the ATM industry, as longstanding conventions begin to shift.

Beyond the corporate headlines, customer expectations are steadily evolving. For many, payment habits and preferences have changed and this impacts overall cash usage trends. Will banknotes and coins remain relevant in the future? Is cash going away or simply contracting to a "new normal" level? As part of a wider conversation, how will this play into the design and overall presence of bank branches in general?

Download this report to learn more about ATM and self-service trends in 2023.