The Wine List Reviews

They took the payment but never sent my order confirmation or the goods. I've sent a couple of emails to them to ask about this but both emails remain unanswered.

Date of experience: 09 October 2021

Excellent customer service
The support was very helpful although it meant ending the wine glass subscription I'd bought for my partner. Given Fiona was honest, straightforward and prompt in her actions, I'm far more likely to return and try other products from the range at a later date than if she tried to persevere with a product that wasn't right for him. It's a shame this subscription wasn't a good fit, but I read all the reviews before buying it, so the wine list has a good range and is clearly a good bunch to do business with! Thank you Wine List!

Date of experience: 24 September 2021

I’m 5 months into my subscription and really enjoying the experience so far. A wonderful selection of wines and a great deal of information provided. I subscribe to the case edition which is a lot of wine, but means that every glass of wine I have at home is a real learning experience, plus there’s plenty for sharing/gifting. Each time I’ve contacted customer services they have been quick to respond and really helpful. Keep up the good work, guys.

Date of experience: 19 September 2021

You’ve credited my account but haven’t sent an email confirmation of the order. No contact from you at all - I sent a support request over the weekend and haven’t had any response back from that either. Now when I go to your website it won’t open the page? Can someone help me please.

Date of experience: 28 September 2021

Excellent and prompt customer service experienced with all forms of contact. Still new to The Wine List but enjoying what we have tasted so far. Have reordered some of the lovely wines we have tried from my son who is a member and recommended them to us.

Date of experience: 10 September 2021

I absolutely love this company. They offer an outstanding wine subscription which is so thoughtfully put together and the online wine tastings are fun and incredibly informative.
I had a query around delivery of a box and the response was quick and they had already resolved the issue for me.
At every point, the team have been engaging, genuinely friendly and just a pleasure to be in contact with. Delighted to be part of the Wine List club!

Date of experience: 03 September 2021

Very responsive company.Answered emails promptly and also quick to advise when my some of my order wasn’t in stock and refunded quickly. Would certainly recommend and use again

Date of experience: 09 September 2021

Love the packaging, personal note as well as print communication! Received two Portuguese wines and AL Vinho was a great discovery.

Date of experience: 20 September 2021

Amazing personal service; so much effort goes into the boxes and the information that goes around them. Great variety of wine and we’ve liked all of them so far. We’ve enjoyed the experience of rating the wines and learning about wine tasting along the way. Great value for money too!

Date of experience: 07 August 2021

Josh & co. are running a fine ship full of good people with solid products and evolving service offerings. I really like the By The Glass box subscription: I get to taste wines before I commit without the risk of becoming a Lockdown Drinker. I've had a few shipping problems, and a few quick emails with the support team cleared most things up (we're still trying to sort one more issue out, and I think we're on a good track for that). The Wine List are a flexible, knowledgeable, compassionate lot who know their wines and have really interesting supply connections. And for the love of compassion, check out their reviews of supermarket wines, so helpful!

Date of experience: 19 July 2021

Excellent team, wonderful product (the wines, and the wine tasting course) - it’s opened up a whole new world of wine to me. Josh and the tiny team at Wine List move mountains - in extraordinary circumstances - to get the wine to you. Honestly the single best customer experience I’ve ever had. Love these guys, wishing them success in this great company.

Date of experience: 21 July 2021

I’ve been subscribed to the wine list for over a year. Each time the box arrives I don’t waste any time opening it up and seeing what I will be trying.

I love the variety of wines you get and it has certainly opened my eyes to regions I wouldn’t normally consider buying from. We have on occasion reordered wine that we loved directly from the wine list.

For anyone who wants to learn more about wine or just wants to guarantee every month they will get a great selection of wine I’d highly recommend you sign up.

Surprisingly, I’ve found that overall I probably drink less alcohol than before as I prefer drinking wine from the wine list as opposed to other alcoholic beverages.

Date of experience: 21 July 2021

The trial box I ordered didn’t arrive after a while, so I contacted The Wine List. They sent a new box immediately and reduced £5 from my next subscription bill as a sorry. Very prompt reply and good communication. Also most importantly, I liked the wines I received! I have to say I had a little doubt about the quality but they were hidden but good value wines as they advertise.

Date of experience: 17 July 2021

I've been a member for a while and think it's a great subscription. You learn a lot along the way and everything from the tasting cards to the online content looks good - but I like it most for the wine selections. It's all too easy to gravitate towards the usual suspects when shopping for wine. Wine List breaks this pattern and introduces you to bottles you'd never otherwise pick up. I see them as trusted wine selectors, and equally as good for experienced drinkers as those newer to wine.

Date of experience: 04 June 2021

Great service, wine by the glass was a great way to sample new wines.

The company was so easy dealt with, and easy to cancel the several when I no longer needed it!

Date of experience: 13 September 2021

I am retired and have been drinking cheap supermarket wine for years, I never really got into more expensive wines unless someone else served
them to me. So now I can afford to spend a bit more, I had a look at the Wine List. I like the way you can learn more about wine in a practical and entertaining way without having to go through all the "I'm
getting coffee floorboards and wallpaper stuff". It is interesting to see why there is such a wide variety of flavours and the effect that say acidity has on taste.

The Wine List manages to make the tastings interesting and entertaining. They aren't cheap but I was surprised how nice the wines are. I am especially fond of a couple of Bulgarian ones they sent out recently. They spend a lot of effort sourcing wine from smaller producers that have been made with pride, not stuff from a 50,000 litre stainless steel tank. Of course this costs more but it is like the difference between artisan bread and a big bakery

The staff are also friendly helpful and responsive, they are a small company but growing fast and i hope they don't lose this personal contact feel and become like the other big wine box shifters.

Date of experience: 20 August 2021

Brilliant service fast reply to my request and I recommended them to my friends. Fabulous!!!

Date of experience: 17 September 2021

Did I cancel my gym membership to start the Wine List subscription? Maybe. Do I have any regrets? Absolutely not.

It's completely revolutionised my approach to wine drinking: I now enjoy white wine, I know what orange wine tastes like, and I'm able to look at a wine list in a restaurant and not just go for the second cheapest wine.

The company keeps improving too – since I first joined they've revamped the site and there's now videos explaining what each month's wine tastes like, online notes and a great selection of extra wines to buy.

It's really the perfect subscription – you learn a new skill (appreciating wine) and get 2 amazing bottles delivered a month.

Date of experience: 04 June 2021

We have really enjoyed widening our our knowledge and taste . It's become an event as the box arrives and has really made us understand the subtle flavours and variations within the grape varieties and countries that produce . We've tried excellent wines from places we would never have had the confidence to buy from - lots to learn still but such a great company to guide us ! We have signed up friends and family too ,great birthday presents ! Thank you

Date of experience: 10 April 2021

Every month we get 2 bottles of wine and every month they have been exceptional and unique

Date of experience: 20 September 2021