AfterShip Returns & Exchanges
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Featured images gallery
Reduce return costs and recapture more revenue with automated returns and exchanges
AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.
- Retain revenue with incentivized & personalized exchange offers and fraud checks
- Cut operational costs with discounted labels, smart return rules, and automation
- Deliver a seamless experience with branded return portal and native POS solution
- Identify hidden patterns and refine business strategy with built-in analytics
- Offer free returns and offset the cost with Return Care
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Spanish, and Italian
Works with
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
Categories
Return options
Pricing
Choose the plan that best fits your business.
Return Care
Free
Features
- All Premium features
- Shopper-funded returns
- Return labels handled by AfterShip
- Revenue share
Essentials
$19 / month
or $192/year and save 16%
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Features
- In-app automatic labels
- Branded returns page
- Automatic returns approval
- Refunds and exchanges
- Eligibility rules
- Return analytics
7-day free trial
Premium
$119 / month
or $1,188/year and save 17%
$1 for the first month. Includes 100 returns per month, $1 per extra return
Features
- All Essentials features
- Advanced workflows
- AI-powered exchanges
- Fraud prevention
- Warranty management portal & dashboard
- Pre-built integrations
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,540)
HORRIBLE EXPERIENCE!
Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.)
Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more.
This entire process has been deceptive and frustrating. Bait and switch at every turn.
Look elsewhere for your returns app needs. This one ain't the one.
Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -
Chaitali was absolutely fab and quick on resolving the request. Thanks
Support
App support provided by AfterShip.
Resources
Developer
Launched
February 28, 2017
Featured in
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
