Locate Your Look believes all our customers should receive high standards of service.

No matter how and when customers contact us we will:

• Be helpful, clear, prompt, polite and attentive
• Do our best to put things right that have gone wrong
• Listen to your ideas to help us improve our services

We know that at times, we are not always able to meet customers’ needs as quickly as we would like but we are determined to deliver an affordable customer focused service we can be proud of.