ShipStation
- Pricing
-
Free plan available
- Popular with stores like yours
- Based in United States
- Rating
- 3.8 (564)
- Developer
- ShipStation
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Power your entire fulfillment operation from one platform
ShipStation is the shipping and fulfillment engine trusted by over 1 million businesses. Our powerful platform helps Shopify merchants streamline their operations, save money, and ship orders faster. Automate your process with powerful rules, manage orders, inventory, and returns all in one place. Get up to 90% off rates from major global carriers like USPS, UPS, FedEx, DHL, RoyalMail, Australia Post and Canada Post.
- Automatically import orders from all channels and print 100s of labels at once
- Access major carriers to create labels, compare shipping rates, and track orders
- Set shipping rules based on delivery date and smart route orders to warehouses
- Create branded tracking pages, shipping labels, and returns portals
- Control inventory by syncing stock, forecasting needs, and managing locations
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- UPS
- FedEx
- NetSuite
- Royal Mail
- Avalara
- Australia Post
Categories
Labels and packaging
Pricing
External charges may be billed by ShipStation separately from your Shopify invoice. Learn more
Free
Free
- 1 user and 10 shipments
- Discounted Carrier Rates
- Tracking emails
- Chatbot support
Starter
$14.99 / month
Variable based on monthly order volume
- 3 users
- Unlimited store connections
- Automated rate shopping
- Return labels
- Basic automations
- Reporting
- Email support
Standard
$29.99 / month
Variable based on monthly order volume
- 10 users
- Unlimited automations
- Combine and split orders
- Bring your existing carrier accounts
- Returns and Exchanges
- Basic warehouse management
- Shipping API
- Phone support
Premium
$349.99 / month
Variable based on monthly order volume
- 15 users
- Inventory management
- Auto-Split
- Cubiscan
- Open Database Connectivity (ODBC)
- Dedicated account manager
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (564)
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is.
I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Thank you for taking the time to share this feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how unexpected duties and taxes can significantly impact your business, and we take concerns like this very seriously.
We did want to clarify one important point: the Delivered Duties Paid (DDP) option was not automatically enabled for merchants. This feature required an explicit opt-in through a Pendo in-app message. It’s possible that the prompt may have been missed or unintentionally dismissed, but we did not turn this setting on by default or make changes on behalf of users.
That said, we completely understand how easily something like this can be overlooked, especially during busy order periods. Your experience highlights the importance of ensuring feature changes and optional settings are communicated as clearly as possible, and we’re actively reviewing how we can make that even better.
Our team will be reaching out directly to discuss your situation and see what options we have to help make things right. If you have any immediate questions in the meantime, please don’t hesitate to contact us. We’re here to help!
ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.
We’re truly sorry to hear about your recent experience with ShipStation. This is far from the level of service we strive to provide. We completely understand how frustrating it can be when you're trying to resolve an issue and it feels like you're getting nowhere, especially when time is of the essence.
We did reach out to you directly via email to offer a phone call, as we’d really like the opportunity to better understand the challenges you’ve faced and to work toward a resolution that actually meets your needs.
Your feedback is incredibly important to us, and we're committed to doing better.
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Hi there, thank you for sharing your experience — we're truly sorry to hear about the frustration you've faced. We understand how upsetting it can be to feel charged unfairly and encounter delays in your shipping process. Please know that your concerns are important to us.
Our team has been actively communicating with you through ticket #8750127 and has provided the next steps to help get this resolved as quickly as possible. We’re committed to making this right and appreciate your patience as we work through it together.
If you have any additional questions or need more assistance, please don’t hesitate to reach out through that ticket. Wishing you a smoother rest of your week ahead.
Support
App support provided by ShipStation.
Or visit their support portalResources
Developer
Launched
November 14, 2011
