Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

The English Speaking Ability of Administrator

Officers and Supervisory Officers at the Human
Resources Development Agency and the
Department of Culture and Tourism of Central
Kalimantan Province
Linda Sandi
Senior Trainer at the Human Resources Development Agency
Central Kalimantan Provincial

Abstract:- English as an International Language which Keywords:- Speaking Ability, Performance, Administrator
should be mastered by the civil servants, especially Officer, Supervisor Officer
Administrator and Supervisory Officers in order to
realize SMART State Civil Apparatus 2024. The civil I. INTRODUCTION
servants are expected to be able to master the
information and communication technology, speak English is an International Language, therefore the
foreign languages towards World Class Bureaucracy, ability to speak English is an absolute must for Civil
also take part in the Industrial Revolution and Society Servants, especially Administrator Officers and Supervisory
5.0. Officers. It is because having this ability will help Civil
Servants to carry out their duties and responsibilities more
This research is an analysis of the English speaking easily, they will be more confident if they are able to
ability of Administrator and Supervisory Officers, communicate using English, because English is more widely
consisted of eighteen officers of the Human Resources used by the international community. In this digital era,
Development Agency; and seven officers of the officials are faced with tasks that are closely related to the
Department of Culture and Tourism. This study aimed ability to speak English, especially to translate regulations or
to determine the extent to which these officials speak rules and to provide informational services to foreign guests
English, including the pronunciation, grammar, who use English.
vocabulary, fluency and understanding of English.
It really needs competent officials who have good
The resercher used a descriptive qualitative English skills, who will be able to involve themselves and
approach, namely the results of the research which are take part in the revolution in the Industrial Revolution 4.0
then processed and analyzed to draw conclusions. As a and Society 5.0. So that, later it will support the
result, it was concluded that out of the twenty five achievement of organizational goals that have been
officers, none of them were considered to have good implemented previously. All officials as civil servants of the
command of English in terms of the five aspects of State are expected to master the ability to speak English well
English. There are ten officres were considered to have to support their duties and realize SMART State Civil
more than sufficiently proficient in English. There are apparatus in 2024, among others by having a profile of
nine officers who have enough English skills. And there mastering IT and being able to speak a foreign language
are six officers who were very lacking in all aspects of (English) towards World Class Bureaucracy in 2025.
English skills.
Due to the importance of mastering English for
Based on these findings, the researcher administrators and supervisory officers as the State Civil
recommended some activities to be carried out to Apparatus when it comes to SMART State Civil Apparatus,
improve English proficiency: Forming English Group the researcher wanted to find out the level of English
Discussions, Holding English Days, Forming teams for proficiency of these officials, are they ready to realize
English Competitions, Demonstrating English SMART State Civil Apparatus 2024 ?
Proficiency every Friday, Forming WhatsApp Groups in
English, Holding Training classical or non-classical The researcher conducted research at the Human
English, and Making regulations so that all Civil Resources Development Agency, and the Culture and
Servants are ready to be involved in English language Tourism Office of the Central Kalimantan Province. The
activities for the provincial government level. two organizations at the Provincial Level were chosen
because the researcher was one of the civil servants assinged

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
at BPSDM Central Kalimantan Province who wanted to mentoring in the workplace, distance training,
know the level of English proficiency of Administrator and apprenticeships, Civil Servants and private employees
supervisor officers at the Department of Culture and exchange, etc.
Tourism. It is known that the officers of the Department of  The State Civil servants are expected to be able to
Culture and Tourism often deal directly with foreign tourists improve the development of competence to communicate
regarding their duties. In order to support the duties of using English, and become one of the efforts to achieve
administrator and supervisory officers, the researcher was world-class bureaucracy. SMART State Civil Apparatus
very interested in conducting research to find out the level of is the target of the Medium Term Development Plan for
English proficiency of the officers. the staffing division that must be achieved by the
government in 2019. SMART State Civil Apparatus has
II. LITERATURE REVIEW the following characteristics: mastering information and
technology, beaing able to speak foreign languages,
According to Alwi (2002), ability is being able of having a global outlook, and being professional.
doing something. So that language ability is a person's
ability to use the language that is mastered in conveying III. RESEARCH METHODOLOGY
ideas, including language system, manners, and
understanding the sequence of speaking. In this study, researcher used a descriptive method
with a qualitative approach. According to Sugiyono (2015),
Everyone can have abilities, but not everyone can descriptive method is a method used to describe or analyze a
easily have skills. Skills are acquired by habituation and research result but cannot be used to make broader
practicing to arrange speech, to prepare techniques for conclusions. According to Kuncoro (2003), descriptive
conducting conversation, to capture and respond to listener method includes activities of collecting data to answer
interest, and to transmit energy in speaking. So what must be questions about the latest status of research subjects.
prepared for an effective discussion are competency and Meanwhile according to Bagdan and Taylor in Moleong
thorough preparation. (2002), qualitative method is a research procedure that
produces descriptive data in the form of written or spoken
The ability to speak is defined as an expression of words from the observed people and behavior.
opinions, thoughts, or feelings addressed to other people or
groups, and is carried out directly or indirectly orally. Based on the explanations above, the researcher
Speaking is the spearhead of the goal of teaching English. concluded that the results of this study are processed and
Speaking skill includes the ability to compose sentences as a analyzed to draw conclusions to produce conclusions that
result from the communication that has been established; so will clarify the description of the object under study.
that there are varied behaviors.
IV. RESULTS OF THE RESEARCH
Based on the description above, the researcher
concluded that speaking ability is a skill aimed to express The Human Resources Development Agency of
thoughts, feelings, and opinions to communicate with other Central Kalimantan Province has an authority in its area that
people, in this case using English. is assigned to regional heads, in this case the Governor, to
help in preparing or improving human resource
In work and bureaucracy, English is also required. development, especifically civil servants as a support
Ministries or government agencies often receive important function for government affairs, likewise the Department of
letters or visits from other ministries or state agencies. Of Culture and Tourism of Central Kalimantan Province. This
course, it requires responses and feedbacks in English. Thus, certainly requires officers, especially Administrator officers
English is important for the State Civil Apparatus because of and Supervisory officers who are always able to follow the
the following reasons: development of science and technology in providing
excellent service to service recipients. Thus, it is urgently
 Development of educational competencies needs to be needed the civil servants who are tough, professional and of
carried out in order to increase the knowledge and course have the ability to speak English related to
abilities of Civil Servants through formal education in competence in their respective positions.
accordance with laws and regulations, namely the
provision of study assignments. Fulfilling the needs of In December 2021, according to the list of attendees,
job and career competency standards can be done by there were 18 officials, consisting of: 1 secretary, 3
giving study assignments. Then the State Civil Apparatus administrator officers, and 14 supervisory officers. The
can carry out activities, such as listening, reading and researcher also conducted interviews with 7 (seven) officials
taking references from books in English; then they will from the Department of Culture and Tourism of Central
communicate or listen to terms in English. Kalimantan Province. Office service hours are held from
 Competency development can be carried out using Monday to Friday, starts at 08 AM and ends at 03.30 PM.
classical training routes, such as: training, seminars, Because the number of infected with COVID-19 started to
courses, regulations, outreach, workshops, semi- Decrease, services were adjusted according to the situation
workshops, etc.; and non-classical, such as: e-learning, and circumstances.

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
Table 1 The List of Administrator and Supervisor Officers
No. Name Age Education Position
1 NOR 56 S2 Secretary of Human Resources Development Agency
2 EH 57 S2 Head of Technical Competency Development
3 SY 54 S2 Head of Competency Certification and Institutional Management
4 IS 54 S2 Head of Managerial Competency Development
Head of Sub Division of Core Competency Development Administrative
5 NW 50 S2 Positions of Supporting Regional Apparatus
6 IM 53 S2 Head of Sub Division of Competency Certification
Head of Sub-Division of Institutional Management and Competency
7 RF 56 S2 Development Staff
8 RA 37 S2 Head of Sub-Division of Program Development
9 YUS 57 S1 Head of Sub-Division of Development of Functional Position
Competency
Head of Sub-Division of Development of Core Competency of
10 TER 57 S1 Administrator Official of Non-Peldas Mandatory Concurrent Affairs
11 EF 51 S1 Head of Sub-Division of General Competency of Administrator Official
12 RW 43 S1 Head of Sub-Division of Development of Leader Comppetency and
Prajabatan
13 NIN 43 S1 Head of Sub-Division of Regulation of Learning Source and Teamwork
14 MAH 51 S1 Head of Sub-Division of General and Employee Affair
Head of Sub-Division of of Development of Core Competency of
15 EM 42 S1 Administrator Official of Mandatory and Alternative Concurrent Affairs
16 ROH 54 S1 Head of Sub-Division of Financial and Asset
Head of Sub-Division of of Development of Higher Leader Competency
17 DUR 44 S1
18 MD 30 S1 Head of Sub-Division of Development of Local Leader Competency
19 RASP 57 High School Secretary of Department of Culture and Tourism of Central Kalimantan
Province
20 RM 55 S2 Head of Development of Tourism Destination and Institution
21 MDA 53 S2 Head of History, Preservation of Cultural Heritage and Museums
22 SA 46 S1 Head of Art, Tradition, and Cultural Heritage
23 HAS 56 S1 Head of Tourism Marketing Development
24 SUR 55 S1 Head of UPT. Cultural Park
25 HAR T 54 S1 Head of UPT. Balanga Museum

Based on the data above, there are 11 (eleven) people with a Master's degree (S-2); 13 (thirteen) people with a Bachelor's
degree (S-1); and 1 one) with a high school education.

In the assessment, the researcher used 5 (five) aspects that became a reference for evaluating speaking skills or skills,
namely grammar, pronunciation, vocabulary, understanding and fluency. As for the assessment, the researcher used a score of 1-5
as described in the table below:

Table 2 Speaking Assessment

No. Aspect Score Indicator
5 ☑ Easy to understand and master the native accent
4 ☑ Easy to understand and with certain accent
3 ☑ Pronunciation needs full attention and causes misunderstanding
1 Pronunciation
2 ☑ Difficult to understand because of the pronunciation problems and repetitions.
1 ☑ Serious problems in conversation and difficult to understand
5 ☑ No or only a few grammatical mistakes/ errors
4 ☑ Grammatical errors that not affect to the meaning
3 ☑ Many grammatical errors that affect the meaning
2 Grammar
2 ☑ Many grammatical errors that hinder the meaning and frequently re-arrange sentences
1 ☑ Critical grammatical errors that difficult to understand
5 ☑ Vocabulary and expressions like native speakers
4 ☑ Sometimes there are incorrect dictions

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
3 ☑ Often there are incorrect dictions that limit the conversation
2 ☑ Incorrect and limited vocabularies that are difficult to understand
1 ☑ Very limited vocabularies so the conversation is not possible
3 Vocabulary
5 ☑ Fluency like a native speaker
4 ☑ Fluency is slightly disturbed by language problems
3 ☑ Fluency is mostly disturbed by language problems
2 ☑ Often there are hesitation and discontinuation because of the language limitations
4 Fluency 1 ☑ Speech is intermitten and discontinued so that conversation is impossible
5 ☑ Understanding without difficulties
4 ☑ Understanding in almost everything, but there are repetition in some parts
3 ☑ Understanding in mostly conversation if it is slowed down
5 Understanding
2 ☑ Difficult to follow the conversation
1 ☑ Not understanding even a simple conversation

The researcher conducted the interviews in December 2021 at the Human Resources Development Agency, and in
December 2022 at the Department of Culture and Tourism of Central Kalimantan Province with administrators and supervisory
officers. After conducting the interviews, the following assessment results were obtained:

Table 3 The Result of the Assessment

ASPEK PENILAIAN SPEAKING
No. Name Pronun- ciation Grammar Voca- bulary Fluency Under- standing

1 NOR 4 4 4 4 4
2 EH 4 4 3 3 4
3 SY 4 4 4 4 4
4 IS 4 4 4 4 4
5 NW 3 3 3 3 3
6 IM 4 3 3 4 4
7 RF 3 3 2 3 3
8 RA 4 4 4 4 4
9 YUS 2 2 2 2 3
10 TER 3 2 3 3 3
11 EF 2 2 2 2 2
12 RW 3 2 2 3 3
13 NIN 4 4 4 4 4
14 MAH 3 3 3 3 3
15 EM 4 4 4 4 4
16 ROH 4 4 3 4 4
17 DUR 3 2 3 3 3
18 MD 3 3 3 3 4
19 RASP 4 4 3 3 4
20 RM 4 4 4 4 4
21 MDA 4 4 4 4 4
22 SA 4 4 4 4 4
23 HAS 3 3 3 3 3
24 SUR 4 4 4 4 4
25 HAR T 3 3 3 3 3

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
V. CONCLUSION

Based on the findings, it is known that there were none

of the twenty five administrator and supervisory officers at
the Human Resources Development Agency and the
Department of Culture and Tourism of Central Kalimantan
Province who had been interviewed were considered to
master English in terms of vocabulary, grammar, fluency,
understanding and pronunciation. However, there are ten
officers whom the researcher considered to be more than
sufficient to master English speaking skills. There are nine
officers who were considered to have sufficient English
proficiency covering the five aspects. While there are six
Fig 1 Diagram of Research Results Analysis officers who were very lacking in all aspects of English
proficiency.
Based on the values listed above, it shows that the
ability of Administrative Officers and Supervisory Officers If the assesment was based on Lambert’s criteria, then
at the Human Resources Development Agency of Central no one is included in the category 7-6 (Excellent Level),
Kalimantan Province and at the Department of Culture and namely people who have the ability to speak English very
Tourism of Central Kalimantan Province in mastering proficiently. There are ten officers in category 5 (Good) or
speaking skills varies. From the aspect of pronunciation, it people with a good ability to describe and convey ideas to
was found that 56% of officials had the ability in be easily understood. There are eleven officers in category 4
pronunciation that was easy to understand but in it there was (Satisfied) with speaking skills to share their opinions or
still a local accent attached but not too difficult to basic ideas but also with doubts when expressing their
understand. Meanwhile, the majority still had difficulty in opinions. There are four officers in category 3-1
understanding the pronunciation due to several problems (improvement-needed) with difficulties in receiving and
including repeated pronunciations, pronouncing several responding to comments and statements, but with
sentences, as well as pronunciations that require the listener persistence on trying to convey their ideas despite of their
to fully concentrate to understand what is being said. limitations/ difficulties.

From the grammar assessment, it was found that many Based on the conclusion, the researcher is very
officials experienced difficulties in compiling grammar due optimistic that with frequent practice in various ways to
to several underlying problems, including frequent speak English, starting from saying greetings when meeting
rearrangements in their sentences, words that did not match and parting with fellow colleagues in the office to speaking
meaning and meaning, and the most influential was a lack of briefly without fear of making mistakes is a good start.
vocabulary which ultimately made grammar mistakes and Hopefully those who already have the ability to speak
changed the meaning. There were only 20% of officials who English will improve their skills more, especially for
had a few errors in grammar but the meaning of the sentence Officials who are very lacking to motivate themselves. In
could be conveyed properly. the future, all the civil servants could be involved in
interesting classical or non-classical activities to improve
The next aspect of assessment is the aspect of and practice their English.
understanding. It was found that 60% of officials had good
understanding by obtaining a score of 4. Only 5% of VI. RECOMMENDATION
officials had score of 1 (the lowest). It was found that the
official had difficulty in understanding the conversation, As a result of the research that had been carried out,
eventhough it had been slowed down and repeated. the researcher made several steps that can be held to
motivate all civil servants to participate in training
themselves, to sharpen their skills in English, and finally to
be involved in supporting the achievement of world-class
smart tate Civil Apparatus who have IT skills and master
foreign languages in 2024, as well as towards the industrial
revolution 4.0. Having a good command of English could
help competing in career improvement, have high
performance and be ready to face the Community
Revolution concept or the 5.0 era.

Fig 2 Diagram of the Ability Analysis

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Volume 8, Issue 1, January – 2023 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
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