Patricia Fierro
It is not user friendly. On my app, the charging is difficult to set below 100%. We are forced to go to the app to stop charging rather than being able to set the charge level. It is bad for these batteries to be charged to 100%! My husband got the app, but received a different version so we cannot compare what is happening. It's really annoying! He can set a charge level, but then if he doesn't stop the charging, the charger goes ahead to 100%!!! However, the app is good about messages.
2 people found this review helpful
Bradley Mountford
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Having used both FordPass for my Lightning and the Tesla app for my wife's Model 3, I can confidently say that, while the Lightning is a better vehicle, the FordPass app is just terrible! It's slow at best and often completely unresponsive. Unlike the Tesla app, there is no way to control the climate settings and heated seats from the app and one cannot see the live status of locks, windows, doors, frunk, trunk/tailgate, etc.
25 people found this review helpful
Michael Montgomery
I was trying to access my messages in the app, and when I attempted some of the them it returned a message that the app was not available. I also tried to use the feature for scheduling services with a local dealership, and when I selected the dealership for the location, it just showed a spinning circle for a long time. I'm a Ford person and this app has some good concepts, but the execution of the functionality is very poor.
2 people found this review helpful
Ford Motor Co.
April 17, 2024
We are so sorry to hear that the app is not working properly for you. For best assistance, please contact our help team in the FordPass app (Account > Help) via chat or call (800-336-0486). We will be happy to troubleshoot with you directly and get to the bottom of this! We look forward to hearing from you. -MR 4/17