Shopify Inbox
Featured images gallery
Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,050)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for enhancing real-time customer communication, noting its streamlined interaction management and AI-powered response suggestions. Features like viewing customer cart and order histories, and multimedia sharing support, are particularly valued. The user-friendly interface and easy installation are also highlighted, alongside its reliability in live chatting which often boosts sales. Additionally, its free offering with substantial functionality adds significant value.
No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.
It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.
Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.
However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.
Support
App support provided by Shopify.
Get supportResources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff information
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
-
Store owner
Name, email address, phone number, physical address
-
Staff information
Name, email address, phone number
View and edit store data:
Customers, products, orders, staff accounts, Online Store, Shopify admin, other services
-
Edit customers
Customer data
-
View products
Product listings, products, or collections
-
Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
-
View staff accounts
Staff accounts
-
Edit your Online Store
Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
-
View Shopify admin
Legal policies
-
View other services
Apps
-
View other data
Brand settings, checkout settings, locales, or price rules
Featured in
More apps like this
