Help
Log in

Managing receipts

At the end of a sales transaction, you can offer to print, email, or text the customer's receipt. You can also print a gift receipt, which is proof of purchase but doesn't contain the amount spent.

If the email account that your customer uses to check out is the same email that they use for their Shop account, then their receipt automatically displays in their Shop app.

If a customer loses their receipt, then you can reprint it for them.

Order numbers and receipt numbers aren't the same, and receipt numbers include the POS register ID as a prefix. For example, order number #1425 in the Orders list might have the associated receipt number of #1-1288. However, you can still search by receipt number in your Orders list. Learn more about searching for orders.

The Payment successful screen displays after you've taken payment for an order. From the Payment successful screen, you have a few options:

Options for POS sale receipts
To print a receipt:Tap Print receipt.
To send an email receipt to the customer:Tap Email receipt to enter an email address, and then tap Send.
To send a text receipt:Tap Text to enter a phone number, including the area code, and then tap Send receipt.
To print a gift receipt:Tap Gift receipt.

On this page

Limitations for managing receipts on Shopify POS

Review the following limitations for managing receipts with Shopify POS:

  • Gift receipts are for full orders only. To print a gift receipt for a specific item, create a separate order for that item.
  • When a customer purchases a gift card, the gift card QR code automatically prints on a separate receipt. You can't deactivate this behavior.

Limitations for managing receipts on Shopify POS

  • Printed receipts display a maximum of 50 line items. For orders with more than 50 items, only the first 50 items display on the receipt. The receipt subtotal also reflects only the first 50 items, but the order total and taxes are correct. To send a complete receipt, use email or SMS instead.
  • Gift receipts are for full orders only. To print a gift receipt for a specific item, create a separate order for that item.
  • When a customer purchases a gift card, the gift card QR code automatically prints on a separate receipt. You can't deactivate this behavior.

Reprint a receipt

You can reprint a receipt for any order, return, or exchange.

Steps:

  1. From Shopify POS, tap the Order icon.

  2. Tap the order that you want to reprint a receipt for.

  3. Tap Receipt, and then select the event that you want to print a receipt for.

  4. Select the receipt option, and then the receipt prints or sends to the customer.

You can print a gift receipt for a completed sale.

Steps:

  1. From Shopify POS, tap Orders.
  2. Tap the order that you want to print a gift receipt for.
  3. Tap Print gift receipt.

Deactivate email receipts

You can choose whether to send email receipts to customers for POS transactions. You can manage this in the following ways:

  • When completing a transaction, you can skip sending an email receipt by leaving the email receipt option unselected after processing the transaction.
  • If a customer profile exists, then you can manage their receipt preferences in their customer profile.

Customer receipt preferences

You can use customer receipt selection to let customers choose their preferred receipt method during checkout. When this feature is enabled, customers can choose from the following options:

  • Receive receipts in their Shop app (if they have a Shop account)
  • Get email receipts
  • Get text (SMS) receipts
  • Get printed receipts
  • Don't receive a receipt

You can manage customer receipt selection settings in your Shopify admin under Point of Sale settings. This feature requires:

  • An updated version of the Shopify POS app
  • A customer-facing display or ability to turn your POS device toward customers
  • Shopify Payments and Shop Pay activated

Customizing printed receipts

Depending on your Shopify POS subscription, you can customize your printed receipts using the POS editor. For locations that subscribe to POS Pro, you can add elements such as logos, display fields such as SKUs and discount codes, and select the type of barcode that you want to display at the bottom of the receipt. For locations that don't subscribe to POS Pro, you can add a custom message in the header and footer of your printed receipts.

Learn more about customizing your printed POS receipts.