AutoTechIQ Certification Step 1 of 3

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AutoTechIQ helps car owners who look for solutions to their car problems by connecting them to shops like yours. Since transparency is key, we certify your DVI process so we can recommend you to car owners in your area looking to solve their car problems.

This survey is Step 1 of the Certification. It will be followed by a brief Zoom call with you (Step 2) before the results are documented, and the certification is announced (Step 3).

Multi-Location Owners/Managers only need to respond to one Survey!

Email *

What is your full name and role in the shop? *

How did you hear about the AutoTechIQ Certification? *

Fellow shop owner

Fellow ATI member/coach

Transformers Institute

Google Search

One of my customers

Can't remember

Email from AutoTechIQ

Other:

Required

What is(are) your Business name(s)? *

How many locations do you (co)own/are responsible for? *

What is/are the appointment request email address(es) for each location so AutoTechIQ can send customer requests *

Do all your locations follow the same Digital Inspection Process? *

yes

no, we leave it up to the location managers to implement their preferred process

no, we are in the process of standardizing them all within the next 6 weeks

no, our different locations have different specialties, which require a tailored process

Other:

Does your Digital Vehicle Health Inspection cover more than 35 topics? *

yes

no (please explain in "Other" how many and why less than 35)

Other:

How many pre-produced, educational videos does your Inspection include? *

less than 5

more than 5, less than 10

more than 9

I am not sure what you mean

How many vehicle specific pictures/videos do you require your technician(s)/service advisor to add to the inspection results? *

we leave it up to the staff to decide

at least 15

Other:

Please add a link to a typical inspection result created in the last two weeks. Copy and paste either a link from the email/text to the customer. *

Please check all steps your process asks the service advisor to perform at vehicle drop-off *

Show a typical inspection result to the customer in order to manage expectations

Tell the customer the time when they can expect the inspection result to be emailed/texted

Make customer aware that upon receiving the results they should research them and call back with questions

Walk the customer through the process their vehicle is going through and when to expect the pick-up

Make the customer aware that upon receiving the results a phone call by the service advisor will follow

Let the customer know that their concern is investigated and accompanied by a digital inspection at no additional cost to determine the overall vehicle health.

The work order/final invoice includes the inspection results or a link to them

You show before-and-after images for repairs addressing concerns the customer came in for

Other:

Required

What PoS do you use (check all that apply)? *

Mitchell1

Tekmetric

Shopware

Protractor

RO Writer

Autoleap

NAPA TRACS Enterprise

ShopBoss

TireGuru

I'd rather not say

Other:

Required

What Digital Inspection tool do yo use (check all that apply)? *

Bolt-On

AutoServe1

Built into the PoS (Point of Sale)

AutoVitals

Autoflow/AutoText.me

Other:

Required

How many and what statuses does your Inspection Sheet distinguish? *

3: Good/No Issue, Future Attention, Immediate Attention

between 3 and 8 statuses compliant with MAP(Motorist Assurance Program)

Other:

This service will be provided at no cost for a limited time. Are you willing to help AutoTechIQ and thus your ranking on Google by sharing your PoS service history with AutoTechIQ (be assured that no customer data will be stored/used)? *

Yes, of course

I think so, I would love to know more

No, I'd rather not do that, mainly because I am not sure

Other:

In order to create better visuals in our articles, we would like to use selected images from your shop's inspection results. Do you give us permission to do so? *

Of course, I love to get more customers valuing my inspection results.

yes, not a problem.

I'd like to know more.

No, not sure I like that idea.

Other:

The next mandatory step is a Zoom meeting (30 minutes max) to review the results.

If you prefer the review with Uwe Kleinschmidt, CEO, click here.

Alternatively you can speak with Frank Scandura, shop owner and VP of Certified Shop Relations. Please click here to have him review the results.

I scheduled the meeting with Uwe

I scheduled the meeting with Frank

For Uwe or Frank to reach me quickly, when I can't make the meeting on time, my cell# is entered in "Other" below

Other:

Required

On another Note: we have helped shops with an analysis of their website. Especially multi-location websites are missing the appropriate 'plumbing' for best Google ranking. Are you interested in getting a first check of your website at no cost? *

yes

not at this time

A copy of your responses will be emailed to the address you provided.

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