COTA.com Community Survey 100% of survey complete. Question Title 1. When you visit COTA.com, how satisfied are you with the quality of information provided? • Very satisfied • Satisfied • Neither satisfied nor dissatisfied • Dissatisfied • Very dissatisfied Question Title 2. When you visit COTA.com, how satisfied are you with the accessibility of information provided? • Very satisfied • Satisfied • Neither satisfied nor dissatisfied • Dissatisfied • Very dissatisfied Question Title 3. When you visit COTA.com, what type of information are you most interested in? • Schedules • Maps • Customer Service Information • Email Updates Question Title 4. When you visit COTA.com, what section of information are you most interested in? • Maps and schedules • Rider alerts • Resources (Senior pass, riders with disabilities, holiday hours, etc.) • About COTA information • Job opportunities • Vendor opportunities • Customer support information Question Title 5. How frequently do you go to COTA.com on a mobile device today? • Very frequently • Frequently • Occasionally • Rarely • Very rarely Question Title 6. How frequently do you want to go to COTA.com on a mobile device in the near future? • Very frequently • Frequently • Occasionally • Rarely • Very rarely Question Title 7. What is your preferred device when accessing information online like COTA.com? • Desktop computer • Laptop computer • Smart phone (iPhone, Android, Blackberry) • Tablet (iPad, Windows Surface, Samsung Galaxy) • Other Question Title 8. Where do you access COTA.com the most? • Home • Work • On the go Question Title 9. On average, how many days per month do you visit COTA.com? • Never • 0-5 days • 6-10 days • 11-15 days • 16 days or more Question Title 10. How frequently do you wish information on COTA.com was updated? • Daily • Weekly • Monthly • Seasonally • Whenever there’s a service change Question Title 11. How much information do you wish COTA provided online? • Much more than it does today • More than it does today • About the same as it does today • Less than it does today • Much less than it does today Question Title 12. In the near future, how many COTA.com visits do you anticipate making compared to today? • Significantly more visits as compared to today • More visits as compared to today • About the same number of visits as today • Less visits as compared to today • Significantly less visits as compared to today Question Title 13. What is the #1 most important piece of information that COTA provides you via its website? Please be as specific as possible. Question Title 14. If COTA could improve one thing about its online information, what would it be? Please be as specific as possible. Thank you! Together, we can serve Central Ohio as more than a bus company! Done