This is an excellent course from a highly experienced, next-level communicator designing and offering the training. Stacy manages to clearly communicate a range of complex ideas in a relatable and pragmatic framework, identifying key challenges and offering examples and guidance to immediately put the course into practice. I've know Stacy practically my whole life, and it's incredible to see her take years of expertise and experience and transform this into a masterful presentation.
Increase Customer Loyalty by Doing Agent Experience (AX) Right
With Stacy Sherman
Liked by 308 users
Duration: 47m
Skill level: Beginner
Released: 2/5/2024
Course details
In this course, customer service expert Stacy Sherman shows you how to foster strong frontline worker experience so that your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one. Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership. This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you're focused on doing right by your teams and your customers.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Grant H Brenner MD DFAPA
Grant H Brenner MD DFAPA
Psychiatrist-Psychoanalyst, Organizational and Healthcare Consulting, Doorknob Comments Podcast, Psychology Today Blog ExperiMentations…
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Dave Seaton
Dave Seaton
We Empower CX Leaders to Deliver 9X ROI from Customer Journey Mapping with the DARMA™ Method
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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