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1 |  |
2 | CHATBOT CONVERSATION SCRIPT TEMPLATE |
3 | v3.0 / December 2022 |
4 | |
5 | by Hillary Black // Mav |
6 | hillary.black |
7 | hillary@hiremav.com |
8 | Looking for more? Check out the intent library template! |
9 | Love this template? Show |
10 | GOAL |
11 | The goal of this conversation script is to understand the structure, logic and dialog of your chatbot. |
12 | |
13 | HOW TO USE |
14 | 1) The âď¸ SETUP sheet allows you to configure and customize the types of Chatbot elements |
15 | 2) Each of the sheets correlates to a specic Chatbot Flow. Think of a "Chatbot Flow" as part of you story. IE: Hello, Catch All, Main Flows like Get Quote, Book a Flight etc. |
16 | 3) Inside each Chatbot Flow will be multiple rows. Each row correlates to a specific response by the bot, reponse by the user or backend action the bot will take. Read the script vertically. |
17 | 4) Any sheet that is unlocked and red is currently active and being designed. |
18 | 5) Any sheet that is locked and orange is currently under development. |
19 | 6) Any sheet that is locked and green is currently live in the bot. |