184 total
Really bad product and service, after update can’t login to my smartsupp account , have error messages , so can’t use it at all , missed many customers chats , contacted support but no reply at all from them , will cancel my subscription and will be looking for alternative, won’t recommend.
Date of experience: April 16, 2024
Am happy using smartsupp
This is the best I have seen
Date of experience: February 04, 2024
I feel comfortable using in my store, best part is you able to track each customers coming on website.
You can create custom form and actions and auto response, Its Awesome.
Date of experience: February 26, 2024
Reply from Smartsupp
Thank you very much for your review. We love that you like our product.
Have a nice day.
Smartsupp
SmartSupp is a simple but smart and very functional chatbot solution that covers our needs very well and at a reasonable price. The trial version is a bit lame on support (I don't understand why, because the trial is tested by potential paying users :-/), but it's something you can live with.
We're wondering about the integration with other systems (erp, crm...) and hope to still be satisfied in a few months.
Date of experience: February 19, 2024
Reply from Smartsupp
Hello Jaromír,
thank you very much for your feedback. We really appreciate it. Our customer support is available as much as they can. However, when they can't answer you, you should always receive their reply on your mail that they will answer you within 24 hours.
Have a nice day.
Smartsupp
The extension is very easy to use. The installation is easy and it works just great.
Date of experience: April 03, 2024
It's a very nice platform, we are a small group of volunteers which helps animals , and if people need help , they can contact us directly and we immediately reply
Date of experience: March 17, 2024
The best so far, it has helped me mange my way through the process of getting in touch with my customers easily
Date of experience: March 03, 2024
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product.
Have a nice day.
Smartsupp
The app is supper amazing on like other support app there have great features 👍 i really love the app that why am giving them 5 stars
Date of experience: February 19, 2024
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
I like smartsupp, easy to implement, easy to customize, easy to use and time saving. Customers love it and we are busy answering inquisitive questions.
Date of experience: March 07, 2024
Easy to use user interface. Tried other chatbots but we were not getting the desired results. Tried this chatbot for the first time and we are happy that this is working perfectly as needed.
Date of experience: February 27, 2024
Reply from Smartsupp
Thank you very much for your feedback and we love that you like our chatbot. Have a nice day.
Smartsupp
Smartsupp is a solid choice for businesses looking to enhance customer support and engagement on their website. Its user-friendly interface and valuable features make it a popular option in the live chat software market.
Date of experience: March 03, 2024
Reply from Smartsupp
Thank you so much for your nice feedback.
Have a nice day.
Smartsupp
Complete FRAUD. Smartsupp and it's customer service chat work with international financial and crypto scams. A client aitrust24.com has defrauded me over USD $1 million. Smartsupp handled my kyc verification truth id.me but was complicit in knowingly committing fraud and wire fraud against American victims.
Date of experience: November 30, 2023
Reply from Smartsupp
Hello,
thank you for your review. We appreciate your feedback.
Regarding the usage of Smartsupp by fraudulent websites, we definitely do not support any illegal practices. We created Smartsupp with the aim of helping small and medium-sized businesses to improve and grow, however, because our service is openly accessible in the same manner as Facebook account, Gmail, or Google Analytics, users can set up accounts and continue in a self-service manner. Due to technological and legal limitations, it is not possible for us to check conversations and domains for content or activities. Even if we decided to scrape websites or use third-party categories it would be impossible to detect a scammer. We can only find out information the website is willing to share and we are not responsible for the user’s activity.
And if there’s no obvious proof of scam on the website, we cannot randomly block the account and the domain of the website owner.
Also if you still believe that the website is problematic, we highly recommend you report this website to the Police or the relevant authorities also. If they contact us, we will fully cooperate with them as Smartsupp does not support illegal practices.
Thank you for your understanding. We hope that you’ll have a better experience with our product in the future.
Smartsupp
Help my business in assisting website visitors with the proper products they were looking for. Also helped me in analysising customer behavior and their journey through my website. Additionally I could confirm that the customer is genuine or not.
Date of experience: February 27, 2024
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
Smartsupp has really been amazing for live chat on website. one honest recommendation i can gladly suggest, is that, there should be alert on the phone app automatically when a user visit the website just like whatsapp inasmuch data is actively working. i guess for now it works like, one has to open the app first then subsequent messages can alert.
Date of experience: July 28, 2021
Reply from Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
Also, thank you for your suggestion for improvement. Your feedback is important to us and helps us to improve our product. :)
In past, i use a different change and services of chats... everything has limits to my workflow. but with Smartsupp everything is done, it is easy to use, to achive and to performance workflow
Date of experience: February 19, 2024
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
The simple and intuitive interface was the first things we noticed. Configuration is very easy and can be activated on the website in a few minutes.
Our overall experience is positive and we can recommend this service to anyone looking for a simple, intuitive and customisable solution for live chat on their website.
Date of experience: February 28, 2024
The best so far, it has helped me mange my way through the process of getting in touch with my customers easily
Date of experience: March 10, 2023
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
Shortcuts are great, automatic replies. Easy implementation and work with offline/online status of operators. The only thing I am missing is integration with Chat GPT and Make.
Date of experience: February 20, 2024
Reply from Smartsupp
Hello Radek,
thank you very much for your feedback. We are really happy that you like our product. As for your concern regarding AI, stay tuned because our new AI Shopping Assistant is coming soon.
Have a nice day.
Smartsupp
Smartsupp is a really great tool, which is offering a lot of options. We like it very well and could reach already positve results.
Date of experience: February 19, 2024
Reply from Smartsupp
Thank you very much for your feedback. We love that you are happy with our product. Keep rockin' with your business.
Have a nice day.
Smartsupp
I am using Smartsupp on my website and I really love it because:
1. It gives me the opportunity to have quick relationship with my audience.
2. I get quick overview of the details of those who visited my website
3. When you download the mobile app, you synchronize your social media pages with your Smartsupp account
4. I get notified whenever someone visits my site
5. It's very easy to navigate
6. There is the payment option, but the free version is still good; especially if you are on a budget.
Date of experience: June 13, 2021
Reply from Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us and to write such a detailed review. We are glad that you have a great experience with Smartsupp. :)
