The graph represents a network of 2,295 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 April 2020 at 04:37 UTC.
The requested start date was Sunday, 12 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 7-hour, 40-minute period from Sunday, 29 March 2020 at 00:05 UTC to Saturday, 11 April 2020 at 07:45 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2295
Unique Edges : 3118
Edges With Duplicates : 5363
Total Edges : 8481
Number of Edge Types : 4
Replies to : 2122
MentionsInRetweet : 3262
Mentions : 1997
Tweet : 1100
Self-Loops : 1100
Reciprocated Vertex Pair Ratio : 0.187279151943463
Reciprocated Edge Ratio : 0.31547619047619
Connected Components : 233
Single-Vertex Connected Components : 140
Maximum Vertices in a Connected Component : 1831
Maximum Edges in a Connected Component : 7560
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.010982
Graph Density : 0.000765851240234542
Modularity : 0.365052
NodeXL Version : 1.0.1.430
Data Import : The graph represents a network of 2,295 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 12 April 2020 at 04:37 UTC.
The requested start date was Sunday, 12 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 7-hour, 40-minute period from Sunday, 29 March 2020 at 00:05 UTC to Saturday, 11 April 2020 at 07:45 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[344] #custserv,#cx [324] customer,service [303] full,name [261] name,email [215] #customerexperience,#customerservice [204] #cx,#cctr [201] #cx,#custserv [199] #callcenter,#contactcenter [199] #customerservice,#custexp [197] #cctr,#callcenter Top Word Pairs in Tweet in G1:
[303] full,name [261] name,email [161] send,dm [156] please,dm [150] sorry,hear [149] dm,full [148] hm_custserv,hi [140] speak,soon [114] please,send [89] email,address Top Word Pairs in Tweet in G2:
[86] #custserv,chat [55] customer,service [46] #cx,#custserv [40] chat,tonight [40] tonight,pm [39] #cctr,#custserv [38] #custserv,#cx [35] pm,pm [35] pm,pt [28] pt,getting Top Word Pairs in Tweet in G3:
[126] cybersecurity,#promoedutech [109] heroldbarton,vipeurope5 [107] ai_miami,peterleah18 [107] peterleah18,heroldbarton [105] #influencerpromotion,#topcasestudy [95] #yourmustread,#influencerpromotion [92] #promoedutech,#yourmustread [89] grazytgrazynatt,influencerprom1 [79] serve,humanity [79] humanity,cybersecurity Top Word Pairs in Tweet in G4:
[92] customer,service [59] service,representative [57] representative,store [53] #custserv,#customerservice [48] conn's,homeplus [48] #cx,#custserv [41] link,bio [33] gt,gt [31] #custserv,#customerexperience [29] click,link Top Word Pairs in Tweet in G5:
[73] #custexp,#cx [65] customer,service [57] #custserv,#custexp [44] covid,19 [44] #custserv,#cctr [39] #cx,#custserv [30] #getengati,#cx [30] #chatbot,#ai [27] #cx,#chatbot [27] #ai,#custserv Top Word Pairs in Tweet in G6:
[17] customer,service [15] pipelinercrm,#custserv [12] #saleschats,deep [12] deep,customer [12] customer,relationships [12] relationships,jsaedwards [12] jsaedwards,#custserv [12] #custserv,#cx [11] best,possible [11] possible,example Top Word Pairs in Tweet in G7:
[30] easy,use [30] #cctr,#custserv [27] use,crises [27] crises,empathy [27] #peopleskills,#cctr [23] empathy,#peopleskills [17] #custserv,katenasser [10] kate,nasser [7] one,#peopleskillschat [7] #peopleskillschat,rule Top Word Pairs in Tweet in G8:
[66] gt,gt [41] #cx,#custserv [19] customer,experience [19] #contactcenter,#custserv [18] case,study [18] study,read [18] read,keybank [18] keybank,chose [18] give,more [18] more,clarity Top Word Pairs in Tweet in G9:
[10] frustrated,people [10] people,#onholdwith [10] others,more [10] more,#custserv [2] #onholdwith,tdbank_us [2] tdbank_us,yanky_pollak [2] yanky_pollak,27 [2] 27,others [2] #onholdwith,sainsburys Top Word Pairs in Tweet in G10:
[14] uncover,revenue [14] revenue,streams [14] streams,delivering [14] delivering,enhanced [14] enhanced,#custserv [14] #custserv,experiences [14] experiences,#ai [14] #ai,read [14] read,forrester [14] forrester,report Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G7:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: